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Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. RRS feed

  • Question

  •  

    I have win xp sp2.

    I am asked to apply security patches (there are 3 of them) to a fresh XP install, and when I do I get the following error after reboot (this has happened 3 times now):

     

    Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

    AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: user32.dll

    ModVer: 5.1.2600.3099 Offset: 0001d3df

     

    If I run sp/ scannow, it fixes the problem, but then automatic update runs and the security updates corrupt explorer.exe or user32.dll.  I have tried just replacing those files but it does not work

     

    Any ideas?

    -Alex

     

    Monday, November 5, 2007 1:50 PM

Answers

  • Ashanley,

     

    Please run the MGA Diag Tool and follow the directions for pasting the results back in this same thread. This will help us analyze what you are experiencing so we may provide you with a resolution or point you in a direction to seek help. 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us  which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527 .

     

    Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default_mspx   

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, November 5, 2007 6:12 PM

All replies

  • Ashanley,

     

    Please run the MGA Diag Tool and follow the directions for pasting the results back in this same thread. This will help us analyze what you are experiencing so we may provide you with a resolution or point you in a direction to seek help. 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us  which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527 .

     

    Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default_mspx   

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, November 5, 2007 6:12 PM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-V448P-FGV4T-Y98XT
    Windows Product Key Hash: aKXCtM0CAUCDQCnq75L5cgGMycE=
    Windows Product ID: 76487-640-2883786-23497
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9F218F3F-B3E3-493E-AE65-39E477FDC4AC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.7
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F218F3F-B3E3-493E-AE65-39E477FDC4AC}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y98XT</PKey><PID>76487-640-2883786-23497</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-1580436667-1060284298</SID><SYSTEM><Manufacturer>VIA</Manufacturer><Model>PN800 </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>4.06CJ15   </Version><SMBIOSVersion major="2" minor="33"/><Date>20051122000000.000000+000</Date></BIOS><HWID>96673D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>6CC9299A686D500</Val><Hash>0WjBhRIB543pND88+ycvW1BwKUQ=</Hash><Pid>73931-640-8235352-57381</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, January 20, 2008 3:01 AM
  • Hello Ashanley,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 6:53 PM
  • I get the same message and even after clicking "Send Error Report" the message comes back repeatedly.

    What to do to solve the issue?

    Error signature:

    AppName: explorer.exe

    AppVer: 6.0.2900.2180

    ModName: webcheck.dll

    ModVer: 7.0.5730.13

    Offset: 000099d6

     

     

    Monday, February 25, 2008 3:19 PM
  • Hello Kishore Kumar K Dr,

     

    Please reference my previous post on how to get the best support for the issues you are having.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Tuesday, February 26, 2008 5:18 PM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HP9D2-89PPH-CWTV3
    Windows Product Key Hash: jDbIKfCweAtA2QSc/dSiagR4rnE=
    Windows Product ID: 55274-640-0123251-23698
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {52377716-13F0-4C62-8F82-43066975876F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_E2AD56EA-337-800d_E2AD56EA-338-2eff_16E0B333-89-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{52377716-13F0-4C62-8F82-43066975876F}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CWTV3</PKey><PID>55274-640-0123251-23698</PID><PIDType>1</PIDType><SID>S-1-5-21-220523388-1177238915-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965SS_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.0816.2006.0716.2308</Version><SMBIOSVersion major="2" minor="4"/><Date>20060716000000.000000+000</Date></BIOS><HWID>F73B37BF0184806C</HWID><UserLCID>041F</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57882</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Monday, March 31, 2008 3:46 AM
  • Abdullah,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic. 

     

    First, Please reference the following Knowledge Based (KB) article, You receive a "Microsoft Internet Explorer has encountered a problem and needs to close (Pdm.dll)" error message, for assistance:  http://support.microsoft.com/kb/293623 . 

     

    Should this suggestion not work please post your question to the Discussions in Windows XP General Forum newsgroups here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

     

    Take care,

     

    Stephen Holm

    WGA Forum Volunteer

     

     

     

     

    Monday, March 31, 2008 4:19 AM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C6A14C10-B075-49A8-B6FB-3A7F1DC8955C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6A14C10-B075-49A8-B6FB-3A7F1DC8955C}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1584499301-2376810499-1659841989</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9300                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050919000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C4733C07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I9300</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17287</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57248</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65118</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, April 13, 2008 8:13 AM
  • Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key Hash: /Vhrz8lB48nujahE+nzUgC8eYnk=

    Windows Product ID: 76487-642-0261057-23726

    Windows Product ID Type: 1

    Windows License Type: Volume Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {3CAF9FC5-48B7-4301-ADF6-23825A0EE9C2}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

    Vista WgaER Data--> ThreatID(s): N/A

    Version: N/A

    Windows XP Notifications Data--> Cached

    Result: 0 File Exists: Yes

    Version: 1.9.40.0 WgaTray.exe

    Signed By: Microsoft WgaLogon.dll

    Signed By: Microsoft OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe

    Signed By: N/A, hr = 0x80070002 OGAAddin.dll

    Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 103 Blocked VLK Microsoft Office Enterprise 2007 - 103 Blocked VLK Microsoft Office Project Professional 2007 - 100 Genuine OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-230-1 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {3CAF9FC5-48B7-4301-ADF6-23825A0EE9C2}1.9.0027.05.1.2600.2.00010100.3.0.prox32*****-*****-*****-*****-W48XQ76487-642-0261057-237261S-1-5-21-1547161642-1801674531-1692356281LENOVO2931AM8LENOVO6JET81WW (1.39 )20100624000000.000000+0002A2735AF01842E7904090409India Standard Time(GMT+05:30)03103103Microsoft Office Enterprise 200712ACD7202654E586fFic3JgCreGGRxyF8uMWB4R4Jcg=89388-707-1528066-6581514100Microsoft Office Project Professional 200712A18B701D7EA96CCLEHSWxC7wjWY50cPge+BAA06Stg=89403-870-0746407-635508 Licensing Data--> N/A Windows Activation Technologies--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: yes Marker string from BIOS: 147C0:IBM|0028:Lenovo Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005 OEM Activation 2.0 Data--> N/A

     

    Sir,

    When i open any folder and if it contains videos then this error occures i.e, "Windows explorer has encountered a problem and needs to close it. We are Sorry for the inconvenience."

    App name:explorer.exe

    AppVer:6.0.2900.5512

    ModName:xvid.ax

    ModVer:0.0.0.0

    Offset:0003d928

     

    These are the complete details of this problem please give me the solution for this problem.

    Friday, September 2, 2011 12:58 PM
  • "Ayush.004" wrote in message news:e5126f5c-0d13-4f7c-9503-c08ddda76417...

    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key Hash: /Vhrz8lB48nujahE+nzUgC8eYnk=

    Windows Product ID: 76487-642-0261057-23726

    Windows Product ID Type: 1

    Windows License Type: Volume Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    Sir,

    When i open any folder and if it contains videos then this error occures i.e, "Windows explorer has encountered a problem and needs to close it. We are Sorry for the inconvenience."

    App name:explorer.exe

    AppVer:6.0.2900.5512

    ModName:xvid.ax

    ModVer:0.0.0.0

    Offset:0003d928

     

    These are the complete details of this problem please give me the solution for this problem.

    You have a Volume licensed version of Windows – you would be best off contacting your System Administrator for assistance, if you are  a member of a corporate network. If you are not such a member then your installation is non-genuine.
     
    Your installation of Office is non-genuine.
     
    Your actual query would be best asked in the IE Answers forums, as it appears to have nothing to do with WGA
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 2, 2011 3:10 PM
    Moderator
  • Got this message after updating today (Dec 12) all the 38 updates that I missed. Here is the error signature:

    AppName: explorer.exe     AppVer: 6.0.2900.5512     ModName: ieframe.dll
    ModVer: 8.0.6001.19131     Offset: 0000ec46

     

    The message pops up and keep on popping up on screen. Any ideas?

    Thanks

    Tuesday, December 13, 2011 4:34 AM
  • "mfaina" wrote in message news:90e5db36-65dc-4f54-a90e-da323972c949...

    Got this message after updating today (Dec 12) all the 38 updates that I missed. Here is the error signature:

    AppName: explorer.exe     AppVer: 6.0.2900.5512     ModName: ieframe.dll
    ModVer: 8.0.6001.19131     Offset: 0000ec46

     

    The message pops up and keep on popping up on screen. Any ideas?

    Thanks

    Posting in a new thread in the proper forum would be a good start :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 13, 2011 10:44 AM
    Moderator
  • Please do not resurrect a 4 year old thread.

     

    In addition, your issue does not appear to be on-topic for this forum (it's not Non-Genuine or Activation related) please follow the link that Noel has provided.

     

    <Thread Locked>


    Darin MS
    Tuesday, December 13, 2011 11:00 PM