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Crm 2011 Outlook 2010 Email Track not working on IFD RRS feed

  • Question

  • Hi

    I have installed crm 2011 IFD Setup and working good from internet explorer and outlook also.

    I can see organization and record on my outlook and track contacts ok.

    But when i want to track emails. I get an error:

    An error occurred promoting this item to Microsoft Dynamics CRM.  The Microsoft Dynamics CRM server could not be contacted or the user has insufficient permissions to perform this action

    Thanks for help.

     

    Tuesday, November 15, 2011 12:08 PM

Answers

  • u need to update crm server also, that client and server is on the same version.

    check if the user was email approved in system. check if the emailadress is already in a contact of any other user in the db.

    Disable auditing on any Party List Attributes (To, From, CC or BCC) that might contain anything other than only CRM entity record references.


    greetz dao
    • Marked as answer by Bora Karadağ Tuesday, November 15, 2011 1:02 PM
    Tuesday, November 15, 2011 12:20 PM

All replies

  • every mail? also when u forward the mail to ureself and track again?
    greetz dao
    Tuesday, November 15, 2011 12:11 PM
  • Thanks for reply.

    Yes every mail. I try with sending mail. It's look like tracked but not.

    I also try with recieved mail (from inbox) but i get an error message.

    Tuesday, November 15, 2011 12:13 PM
  • did you already installed rollup 5?
    greetz dao
    Tuesday, November 15, 2011 12:14 PM
  • CRM Server 2011 was updated with rollup 3

    CRM for Outlook was updated with rollup 5 (I just installed)

    Tuesday, November 15, 2011 12:17 PM
  • u need to update crm server also, that client and server is on the same version.

    check if the user was email approved in system. check if the emailadress is already in a contact of any other user in the db.

    Disable auditing on any Party List Attributes (To, From, CC or BCC) that might contain anything other than only CRM entity record references.


    greetz dao
    • Marked as answer by Bora Karadağ Tuesday, November 15, 2011 1:02 PM
    Tuesday, November 15, 2011 12:20 PM
  • Worked after server update with rollup 5

    Thanks.

    Tuesday, November 15, 2011 1:01 PM