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product key RRS feed

  • Question

  • The product key on the bottom of my laptop is not genuine. When I try to update, it is not recognized.

    How do I get the one that shows up when trying to validate? Only the last 15 digits show up.

    Friday, May 25, 2007 10:45 PM

Answers

  • Ms. Benita,

     

    Who is the manufacture of your laptop? Where did you buy the laptop?  Also were you provided with Reinstallation Recovery CDs? Contact the business where you purchased the laptop.  Also you can look up the company online and contact their customer service number and explain the situation.  Next I would request the Reinstallation Recovery CDs. Then you would have to back up your data on the laptop either by burning it to CD or placing on external hard drive. Then I would use the genuine recovey software provided by the company of your laptop.  If you need further assistance please re-post.

     

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

    Friday, May 25, 2007 11:49 PM

All replies

  • Ms. Benita,

     

    Who is the manufacture of your laptop? Where did you buy the laptop?  Also were you provided with Reinstallation Recovery CDs? Contact the business where you purchased the laptop.  Also you can look up the company online and contact their customer service number and explain the situation.  Next I would request the Reinstallation Recovery CDs. Then you would have to back up your data on the laptop either by burning it to CD or placing on external hard drive. Then I would use the genuine recovey software provided by the company of your laptop.  If you need further assistance please re-post.

     

     

    Stephen Holm, MS

    OGA and WGA Forum Manager

    Friday, May 25, 2007 11:49 PM
  • Ms Benita,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, May 26, 2007 1:16 AM