locked
0x80080101 and 0x80080299 errors on validation... RRS feed

  • Question

  • I have a Sony VAIO laptop with Windows XP Home that was preinstalled on the laptop when it was new.  I was attempting to download and install Internet Explorer 7.0, but have been unable to do so.  Validation fails with the following message:

     

    Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows is genuine. Please validate again. If additional attempts result in validation errors you may want to try again later.

    [0x80080101]

     

    When I retry the validation, I get the following error:

     

    Why didn't my machine complete validation?
    You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.

     

    [0x80080299]

     

    I have run MGADIAG.EXE and below contains the output:

     

     Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-F2QC3-4BWTH-GR64D
    Windows Product Key Hash: ifa+TRK1CVq+WPqkQrIFdpEVgOo=
    Windows Product ID: 55277-OEM-2159056-53189
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 6f78ab6c-89c4-4c6c-8c5d-f95d2e0e4c35
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 63BB5E84-821-80004005_63BB5E84-365-8007007e_E2AD56EA-85-8007007e_BB5C1257-47-8007007e
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 63BB5E84-365-8007007e_E2AD56EA-252-8007007e_16E0B333-57-8007007e_B4D0AA8B-910-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    I have run the diagnostics suggested in other posts, and everything passes.  Any help resolving this issue would be greatly appreciated.

     

    Thanks so much!

    Anthony

    Tuesday, June 19, 2007 3:51 AM

Answers

  • Antsman,

     

    Here is an excerpt from a post by Darin Smith of MS that may assist you in correcting your problem:

     

    From your Diagnostic Report, your Windows XP Home and Office are both Genuine, but I also see that a part of the Diagnostic Report is missing. The missing portion is a bunch of XML tags and text we call the XML Blob.

    The missing XML Blob usually points to a problem (XML Issue) that is larger then just WGA, but it does have a direct affect on your ability to validate Windows. Please follow the below steps and tell us if this resolves your issue.

     

    1) Download and install MSXML 6.0 at http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&DisplayLang=en (this should correct the XML issue)

    2) Delete the file LegitCheckControl.DLL from the c:\windows\system32 folder (this removes the WGA Validation ActiveX control, in case it is corrupt or improperly installed)

    3) Download and install the WGA Validation ActiveX control at http://go.microsoft.com/fwlink/?LinkId=69479  (this will re-install the WGA Validation ActiveX control which is required to validate)

    4) Go to http://www.microsoft.com/genuine/diag/ and click the "Start Diagnostic" button, if there are any problems listed, click the "Resolve Now" button. The site will either resolve the problem itself or provide steps for you to follow. Once you complete the Diagnostic without error, click the "Validate Windows" button.

    5) Retry the Windows Update site.

     

    If you were able to "Validate Windows" at the Diagnostic Site, but you are still having problems with the Windows Update site, there may be a problem with the Windows Update files, on your computer. Try the below steps:

     

    6) Click 'Start' button, then 'Run...'

    7) In the Run window, Type: cmd  <click OK>

    8) In the command prompt, type the following command: Net stop wuauserv  <press Enter>

    9) In Windows Explorer, navigate to C:\Windows and delete the Softwaredistribution folder.

    10) In Windows Explorer, navigate to C:\Windows\system32 and delete the Softwaredistribution folder.

    11) Back at the command prompt, type the following:  Net start wuauserv <press Enter>

    12) reboot and try Windows Update again.

    (note: the next time Windows Update does a scan for updates, the Softwaredistribution folders (and the included files) will be recreated)

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    Tuesday, June 19, 2007 7:43 PM
  • I have done everything that you said to do Darin and still no luck- what other advice can you provide????????

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a28299a8-2291-4293-b53d-eb9602af13df
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-138-800401f3_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3_B4D0AA8B-910-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    Thursday, June 21, 2007 8:43 PM
  • Can you tell Us what happens after you perform the steps Dan suggested to do? 

     

     

    Stephen Holm, MS

    Friday, June 29, 2007 1:10 AM
  •  

     

    This is a very interesting issue and we don’t have a good answer for this one.  We would really like to get a better understanding of it so we can better help you and other users with similar problems.  Could you please file a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029.  Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Wednesday, July 4, 2007 12:01 AM

All replies

  • Antsman,

     

    Here is an excerpt from a post by Darin Smith of MS that may assist you in correcting your problem:

     

    From your Diagnostic Report, your Windows XP Home and Office are both Genuine, but I also see that a part of the Diagnostic Report is missing. The missing portion is a bunch of XML tags and text we call the XML Blob.

    The missing XML Blob usually points to a problem (XML Issue) that is larger then just WGA, but it does have a direct affect on your ability to validate Windows. Please follow the below steps and tell us if this resolves your issue.

     

    1) Download and install MSXML 6.0 at http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&DisplayLang=en (this should correct the XML issue)

    2) Delete the file LegitCheckControl.DLL from the c:\windows\system32 folder (this removes the WGA Validation ActiveX control, in case it is corrupt or improperly installed)

    3) Download and install the WGA Validation ActiveX control at http://go.microsoft.com/fwlink/?LinkId=69479  (this will re-install the WGA Validation ActiveX control which is required to validate)

    4) Go to http://www.microsoft.com/genuine/diag/ and click the "Start Diagnostic" button, if there are any problems listed, click the "Resolve Now" button. The site will either resolve the problem itself or provide steps for you to follow. Once you complete the Diagnostic without error, click the "Validate Windows" button.

    5) Retry the Windows Update site.

     

    If you were able to "Validate Windows" at the Diagnostic Site, but you are still having problems with the Windows Update site, there may be a problem with the Windows Update files, on your computer. Try the below steps:

     

    6) Click 'Start' button, then 'Run...'

    7) In the Run window, Type: cmd  <click OK>

    8) In the command prompt, type the following command: Net stop wuauserv  <press Enter>

    9) In Windows Explorer, navigate to C:\Windows and delete the Softwaredistribution folder.

    10) In Windows Explorer, navigate to C:\Windows\system32 and delete the Softwaredistribution folder.

    11) Back at the command prompt, type the following:  Net start wuauserv <press Enter>

    12) reboot and try Windows Update again.

    (note: the next time Windows Update does a scan for updates, the Softwaredistribution folders (and the included files) will be recreated)

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    Tuesday, June 19, 2007 7:43 PM
  • I have done everything that you said to do Darin and still no luck- what other advice can you provide????????

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a28299a8-2291-4293-b53d-eb9602af13df
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-138-800401f3_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3_B4D0AA8B-910-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    Thursday, June 21, 2007 8:43 PM
  • Can you tell Us what happens after you perform the steps Dan suggested to do? 

     

     

    Stephen Holm, MS

    Friday, June 29, 2007 1:10 AM
  •  

     

    This is a very interesting issue and we don’t have a good answer for this one.  We would really like to get a better understanding of it so we can better help you and other users with similar problems.  Could you please file a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029.  Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Wednesday, July 4, 2007 12:01 AM
  • I am trying to generate an SR#, using this link, as I have the exact same errors.

    I am also having troubles with updating and have come to the conclusion that the only recourse I have, is to download BITS.

    Unfotunately, I cannot validate.

     

    Thursday, June 19, 2008 11:45 PM
  • Nilkilla,

     

    I just replied to your post. It really becomes confussing when customers start to post in various threads started by other customers. Please follow the guidance I provide you in the other thread. Next I need you to create a NEW thread and post all information there. 

     

    Next your comment, " The only recourse I have, is to download BITS. Please can you provide me with a detailed

    explanation by the meaning of downloading BITS?  I am curious and very interested to know.

     

    Thank you and hope to get this clairfied and fixed for you.

     

     

     

    Stephen Holm

    Forum Volunteer

    Friday, June 20, 2008 7:59 AM