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    Hello Jabba11a,

    It looks like you are trying to activate an installation of XP Pro with the generic Microsoft product key for OEM installations.  See http://technet.microsoft.com/en-us/library/bb457078.aspx

    This product key cannot be activated.

    Use the product key printed on the computer's Certificate of Authenticity to activate.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, June 16, 2009 5:00 PM
    Tuesday, June 16, 2009 2:35 PM
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    James,

    Select your location from the KB article provided below. Then call the activation center.


    Telephone Activation Centers:

    http://support.microsoft.com/kb/326851


    Take care,

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, June 16, 2009 11:55 PM
    Tuesday, June 16, 2009 11:55 PM
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    James,

    The information was located top center of the page. See below: 

    To activate your product over the telephone, use one of the following numbers:
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 17, 2009 9:18 PM
    Wednesday, June 17, 2009 9:18 PM

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    Hello Jabba11a,

    Please explain what happened when you called the product activation phone number to do a Telephonic Activation.

    The mgadiag utility should work to generate a report to post here.  Please redownload and try again at http://go.microsoft.com/fwlink/?linkid=52012

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 15, 2009 2:11 PM
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    Hello Jabba11a,


    Thank you for visiting us. We understand the frustration you are currently experiencing. Please run the MGA Diagnostic Tool and provide us with the results. Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, June 15, 2009 6:18 PM
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    HI Dan

    Thanks for this

    i have to put in the nine groups of 6 digits of the installation key

    At the end it says that since i couldn't produce a valid key i should go back to my reseller
    Tuesday, June 16, 2009 7:25 AM
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    hi stephen

    the report is below

    it is:

    XP Professional
    OEM

    Thanks

    James Hutt (hence the Jabba)





    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MC4VM-QY6XY-R38TB
    Windows Product Key Hash: NejBPSIaVI2Pvbhwzbcr7VceLkU=
    Windows Product ID: 76487-OEM-2211906-02960
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {1CBB108B-8184-438E-A36C-96AE60B53E73}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1CBB108B-8184-438E-A36C-96AE60B53E73}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R38TB</PKey><PID>76487-OEM-2211906-02960</PID><PIDType>2</PIDType><SID>S-1-5-21-117609710-1060284298-682003330</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20040224000000.000000+000</Date></BIOS><HWID>C9153A9F0184205B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B8D30639C629DDC</Val><Hash>mGnGW0BYtRW1QwAbnwq1PY5NDiU=</Hash><Pid>70145-750-0873343-57582</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13C60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13C60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13C60:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, June 16, 2009 7:28 AM
  • Question
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    OOPS sorry

    it says OEM software

    Thanks

    James
    Tuesday, June 16, 2009 1:02 PM
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    Hello Jabba11a,

    It looks like you are trying to activate an installation of XP Pro with the generic Microsoft product key for OEM installations.  See http://technet.microsoft.com/en-us/library/bb457078.aspx

    This product key cannot be activated.

    Use the product key printed on the computer's Certificate of Authenticity to activate.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Tuesday, June 16, 2009 5:00 PM
    Tuesday, June 16, 2009 2:35 PM
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    OOPS

    Sorry i missed this bit - it reads "OEM Software" 

    Tuesday, June 16, 2009 2:46 PM
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    HI again

    the product key is ***** ***** ***** 8VY68 W7D7M

    and now the Activate Windows screen says i have mistyped it - it is correct and i have retyped it and hit "retry" a few times (as you do)

    i have clicked on the "Telephone" button but the nine lots of 6 digits are not produced

    tried hitting the "Microsoft ActivationAssistance Web Site" link and

    https://pa.one.microsoft.com/portal.asp?req=76487OEM001190302960&err=0

    comes up with "The page cannot be found"

    Thanks for your help

    James
    Tuesday, June 16, 2009 10:29 PM
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    James,

    Select your location from the KB article provided below. Then call the activation center.


    Telephone Activation Centers:

    http://support.microsoft.com/kb/326851


    Take care,

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, June 16, 2009 11:55 PM
    Tuesday, June 16, 2009 11:55 PM
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    Hi Stephen

    Many thanks for getting involved

    That link went to


    Activation and registration of a Microsoft product

    and not to telephone activation centres  - I couldn't find a link to indiviual countries - the only link that did have a coutry reference was for registering MSOffice

    Many thanks

    James


    Wednesday, June 17, 2009 9:32 AM
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    HI again Stephen

    I found a link on that page but it gives the activation centre that i have already tried

    please see above. 

    since the COA product key does not generate the nine lots of 6 digits i can't give those numbers (since they are not there) when i call that number again

    Thanks again for your help

    Regards

    James

    Wednesday, June 17, 2009 8:48 PM
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    James,

    The information was located top center of the page. See below: 

    To activate your product over the telephone, use one of the following numbers:
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 17, 2009 9:18 PM
    Wednesday, June 17, 2009 9:18 PM
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    Thanks Stephen

    but as i mentioned earlier the thread - since the COA product key does not generate the nine lots of 6 digits i can't give those numbers (since they are not there) when i call that number again

    Thanks again for your help

    regards

    James
    Thursday, June 18, 2009 8:40 AM
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    Hello Jabba11a,

    I'm sorry this did not occur to me earlier.

    I think what's happening is that you installed the current installation of XP Pro using the generic installation Product Key (PK) that cannot be activated, as found in this article:  http://technet.microsoft.com/en-us/library/bb457078.aspx  Although I cannot say for sure as I have never had occasion, because this PK is designed so that it cannot be actvated, I think this PK may not be able to generate the installation ID needed to do a telephonic activation.

    You did state that the computer does have a CoA for XP Pro OEM, and you did post a partial PK for it.

    Let's try this:

    1.  Using the PK Updater utility, try to change the installed "generic" PK to the PK printed on your CoA.  Follow this link to get the PK Updater:  http://go.microsoft.com/fwlink/?linkid=45668

    2.  If successful at changing the PK, try a Telephonic Activation to activate the installation.

    3.  If successful at activation, then proceed to Windows Updates to download and install the WGA utility, which should then report your XP Pro installation as activated and validated.

    I have a feeling that will work and get you back up and running! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, June 18, 2009 4:06 PM
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    many thanks for getting involved Dan

    Think i'll try LINUX

    I can't help thinking this is just another MS way of extorting money !
    Wednesday, June 24, 2009 8:55 PM