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Windows XP Validation again

Question
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I have just formatted my hard drive and installed a genuine version of Windows XP Pro. I cannot validate in online and have followed the instructions in this thread and have even tried calling - no joy there!
I cannot run the MGA diagnostic program because it says my version of Windows XP must be validated first!
I have run the Windows XP Validation Advisor Beta at https://www.microsoft.com/genuine/wizard/ValidationHelpXP.aspx?displaylang=en&cCode=GBR&PartnerID=131&Error=1&js=true&WizardId=XPVA and the result is below.
It suggests that this product key may have been used before but i have the booklet, the genuine disk, the product key and the COA (I can send you photos if you like!)
This has not been used before (how could it have been?) and I would appreciate some help please.
the report from the Windows XP Validation Advisor Beta :
***************************************************************
This product key cannot be used to activate Windows XP on this computer
Activation of Windows XP was unsuccessful. It is possible that this key has already been used to activate Windows XP on a different computer.Product Key Comparison Details
Product key you entered: Product key found on your PC: Match: Product Key: *****-*****-*****-*****-R38TB No Operating system: Windows XP Professional No License type: Other No
***************************************************************Sunday, June 14, 2009 10:53 PM
Answers
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Hello Jabba11a,
It looks like you are trying to activate an installation of XP Pro with the generic Microsoft product key for OEM installations. See http://technet.microsoft.com/en-us/library/bb457078.aspx
This product key cannot be activated.
Use the product key printed on the computer's Certificate of Authenticity to activate.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Stephen Holm Tuesday, June 16, 2009 5:00 PM
Tuesday, June 16, 2009 2:35 PM -
James,
Select your location from the KB article provided below. Then call the activation center.
Telephone Activation Centers:
http://support.microsoft.com/kb/326851
Take care,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Tuesday, June 16, 2009 11:55 PM
Tuesday, June 16, 2009 11:55 PM -
James,
The information was located top center of the page. See below:
To activate your product over the telephone, use one of the following numbers:- Office activation (U.S. only): (888) 652-2342
- Windows activation: (888) 571-2048
- TTY number: (800) 718-1599
- If you are an International customer, visit the following Microsoft Web site:
http://www.microsoft.com/licensing/resources/vol/numbers.mspx (http://www.microsoft.com/licensing/resources/vol/numbers.mspx)
Microsoft Activation Centers Worldwide Telephone Numbers
http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
Copy/paste the last link into your browser and you will see the various numbers. Select your country and you should get a phone number to contact.
Take care,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Wednesday, June 17, 2009 9:18 PM
Wednesday, June 17, 2009 9:18 PM
All replies
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Hello Jabba11a,
Please explain what happened when you called the product activation phone number to do a Telephonic Activation.
The mgadiag utility should work to generate a report to post here. Please redownload and try again at http://go.microsoft.com/fwlink/?linkid=52012
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpMonday, June 15, 2009 2:11 PM -
Hello Jabba11a,
Thank you for visiting us. We understand the frustration you are currently experiencing. Please run the MGA Diagnostic Tool and provide us with the results. Please follow these steps for assistance:
Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.
Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:
1. What edition/version of Windows XP is currently installed or is it another version of Windows?
· Home
· Media Center
· Professional
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx
Thank you,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen HolmMonday, June 15, 2009 6:18 PM -
HI Dan
Thanks for this
i have to put in the nine groups of 6 digits of the installation key
At the end it says that since i couldn't produce a valid key i should go back to my resellerTuesday, June 16, 2009 7:25 AM -
hi stephen
the report is below
it is:
XP Professional
OEM
Thanks
James Hutt (hence the Jabba)
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Validation Code: 1
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-MC4VM-QY6XY-R38TB
Windows Product Key Hash: NejBPSIaVI2Pvbhwzbcr7VceLkU=
Windows Product ID: 76487-OEM-2211906-02960
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {1CBB108B-8184-438E-A36C-96AE60B53E73}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1CBB108B-8184-438E-A36C-96AE60B53E73}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R38TB</PKey><PID>76487-OEM-2211906-02960</PID><PIDType>2</PIDType><SID>S-1-5-21-117609710-1060284298-682003330</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20040224000000.000000+000</Date></BIOS><HWID>C9153A9F0184205B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B8D30639C629DDC</Val><Hash>mGnGW0BYtRW1QwAbnwq1PY5NDiU=</Hash><Pid>70145-750-0873343-57582</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13C60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13C60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13C60:SYNNEX TECHNOLOGY INTERNATIONAL CORP
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
Tuesday, June 16, 2009 7:28 AM -
OOPS sorry
it says OEM software
Thanks
JamesTuesday, June 16, 2009 1:02 PM -
Hello Jabba11a,
It looks like you are trying to activate an installation of XP Pro with the generic Microsoft product key for OEM installations. See http://technet.microsoft.com/en-us/library/bb457078.aspx
This product key cannot be activated.
Use the product key printed on the computer's Certificate of Authenticity to activate.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Stephen Holm Tuesday, June 16, 2009 5:00 PM
Tuesday, June 16, 2009 2:35 PM -
OOPS
Sorry i missed this bit - it reads "OEM Software"Tuesday, June 16, 2009 2:46 PM -
HI again
the product key is ***** ***** ***** 8VY68 W7D7M
and now the Activate Windows screen says i have mistyped it - it is correct and i have retyped it and hit "retry" a few times (as you do)
i have clicked on the "Telephone" button but the nine lots of 6 digits are not produced
tried hitting the "Microsoft ActivationAssistance Web Site" link and
https://pa.one.microsoft.com/portal.asp?req=76487OEM001190302960&err=0
comes up with "The page cannot be found"
Thanks for your help
JamesTuesday, June 16, 2009 10:29 PM -
James,
Select your location from the KB article provided below. Then call the activation center.
Telephone Activation Centers:
http://support.microsoft.com/kb/326851
Take care,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Tuesday, June 16, 2009 11:55 PM
Tuesday, June 16, 2009 11:55 PM -
Hi Stephen
Many thanks for getting involved
That link went to
Activation and registration of a Microsoft product
and not to telephone activation centres - I couldn't find a link to indiviual countries - the only link that did have a coutry reference was for registering MSOffice
Many thanks
James
Wednesday, June 17, 2009 9:32 AM -
HI again Stephen
I found a link on that page but it gives the activation centre that i have already tried
please see above.
since the COA product key does not generate the nine lots of 6 digits i can't give those numbers (since they are not there) when i call that number again
Thanks again for your help
Regards
James
Wednesday, June 17, 2009 8:48 PM -
James,
The information was located top center of the page. See below:
To activate your product over the telephone, use one of the following numbers:- Office activation (U.S. only): (888) 652-2342
- Windows activation: (888) 571-2048
- TTY number: (800) 718-1599
- If you are an International customer, visit the following Microsoft Web site:
http://www.microsoft.com/licensing/resources/vol/numbers.mspx (http://www.microsoft.com/licensing/resources/vol/numbers.mspx)
Microsoft Activation Centers Worldwide Telephone Numbers
http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
Copy/paste the last link into your browser and you will see the various numbers. Select your country and you should get a phone number to contact.
Take care,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Wednesday, June 17, 2009 9:18 PM
Wednesday, June 17, 2009 9:18 PM -
Thanks Stephen
but as i mentioned earlier the thread - since the COA product key does not generate the nine lots of 6 digits i can't give those numbers (since they are not there) when i call that number again
Thanks again for your help
regards
JamesThursday, June 18, 2009 8:40 AM -
Hello Jabba11a,
I'm sorry this did not occur to me earlier.
I think what's happening is that you installed the current installation of XP Pro using the generic installation Product Key (PK) that cannot be activated, as found in this article: http://technet.microsoft.com/en-us/library/bb457078.aspx Although I cannot say for sure as I have never had occasion, because this PK is designed so that it cannot be actvated, I think this PK may not be able to generate the installation ID needed to do a telephonic activation.
You did state that the computer does have a CoA for XP Pro OEM, and you did post a partial PK for it.
Let's try this:
1. Using the PK Updater utility, try to change the installed "generic" PK to the PK printed on your CoA. Follow this link to get the PK Updater: http://go.microsoft.com/fwlink/?linkid=45668
2. If successful at changing the PK, try a Telephonic Activation to activate the installation.
3. If successful at activation, then proceed to Windows Updates to download and install the WGA utility, which should then report your XP Pro installation as activated and validated.
I have a feeling that will work and get you back up and running! :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpThursday, June 18, 2009 4:06 PM -
many thanks for getting involved Dan
Think i'll try LINUX
I can't help thinking this is just another MS way of extorting money !Wednesday, June 24, 2009 8:55 PM