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  • Question

  • I had to do a system recovery and everything was lost from my computer.  I purchased the download and now it is gone, how do I get it back without the product key?

    Friday, February 5, 2010 6:40 PM

Answers

  • Hello curly_nan,

    Did you purchase the download from Microsoft?  If so, they have contracted with Digital River to handle the customer administration of the download sales.

    Here is a web page with information to help you contact their customer service dept:  http://buy.trymicrosoftoffice.com/buyus/contactus.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 9:55 PM
    Friday, February 5, 2010 9:01 PM