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Error 0xC004D401 RRS feed

  • Question

  • I had started up my computer and i get error 0xC004D401.
    Here is the diagnostics tool results and help would be appreciated.

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0xc004d401) / (N/A, hr = 0xc004d401)
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {69B87D60-85F8-420C-9250-47A3BE1DA707}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004d401) / 0x0 / (N/A, hr = 0xc004d401)
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20071002161307550-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{69B87D60-85F8-420C-9250-47A3BE1DA707}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ3CQ</PKey><PID>89578-OEM-7332157-00115</PID><PIDType>2</PIDType><SID>S-1-5-21-1095160591-834961085-3758812071</SID><SYSTEM><Manufacturer>PACKARD BELL BV</Manufacturer><Model>ISTART 2390 AIO</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070104000000.000000+000</Date></BIOS><HWID>EC313507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PacBel</OEMID><OEMTableID>PBDTNB00</OEMTableID></OEM></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Tuesday, October 2, 2007 8:40 PM

Answers

  • Hi Scott,

     

     

     

    Hi,

     

      What's happening is  called a Tamper State. There is a program that is incompatible with Vista and when that program does something that Vista doesn't allow, Vista goes into a Non-Genuine state. First off, please see this support document for programs known to be incompatible with Vista: http://support.microsoft.com/kb/931699/en-us  

     

    There is two types of programs that cause a Tamper State

      a) A program that can be launched at any time, by the user (such as a game)

      b) A program that launches at Start up and that contently runs (such as an anti virus program)

     

    For a) type programs, once you reboot, Vista goes back to a genuine state (because the program is no longer running)

    For b) type programs, if you reboot, Vista is still in the tamper state because the program automatically re-launched after re-boot.

     

    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers: M:20071002161307550

     

    If you break down the numbers, you will get a time stamp:

     

        (year)  (month) (day) (time in 24format) (milliseconds)

    M: 2007      10        02         1613                   07550

     

    Now that we know the time of the tamper, you can now try to connect that time with a program.

     

    we do that by:

    1) Click the 'Start' button

    2) Right Click 'Computer'

    3) Select 'Manage'

    4) Continue thru the "Windows needs your permission to continue" window (if any)

    5) Click the arrow next to 'Reliability and Performance'

    6) Click the arrow next to 'Monitoring Tools'

    7) Click on 'Reliability Monitor'

    8) Click on the graph above the date 10/02/2007

    9) Below the graph, look at the report titled "Software (Un)Installs for 10/02/2007"

    10) Look for any program that shows "Application Install" in the 'Activity' column.

    11) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 8) thru 10) for the dates 10/01, 09/30 and 09/29

     

    Now that you have found possable causes for the Tamper State, uninstall/reboot each, till Vista is no longer in the Tamper State. 

     

    Please tell me if this helps you resolve the issue. If not, I will have additional steps for you to try.

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Thursday, October 4, 2007 10:45 PM