Help with qwest's free onecare!! RRS feed

  • Question


     Ok, so i got qwest highspeed a few weeks ago. they said to get onecare, and i could get it for no additional charge with my qwest service. so i downloaded onecare and about a week later i uninstalled it because it made my computer run very slow. then i tried reinstalling my old CA anti-virus, and it said it expired so i deleted the whole program from my computer. After that i went back to qwest members site and downloaded onecare again and now when i get into onecare on my computer, it says "onecare protection for this computer will end in 84 days. to avoid any gaps in service,subscribe now." I thought this wasn't a "trial version." i thought that it would protect my computer until i decide to get something else!?  why does it say that i have to subscribe? i thought it was free with my service with qwest?!?! PLEASE HELP ME! Thanks
    Sunday, September 21, 2008 5:41 PM


All replies

  • You need to install from the Qwest download page:



    And, per their instructions, activate OneCare with your Qwest subscriber LiveID by clicking subscribe in OneCare.


    If you need help with this, Qwest is your support contact.


    Wednesday, October 1, 2008 4:40 PM
  • I had the same slooooowwwness problem with OneCare, so I uninstalled it. After unistalling, I couldn't access any sites that required log-in (with IE or FireFox). So I called the Qwest help line. After talking to two different people and going through basically the same steps, they were no HELP and now I'm not able to access the web at all! They told me it was my computer's problem and I'd have to call Sony's tech support. (Which I'd have to pay for. )

    It seems like it should be just some simple security setting that got confused with the OneCare uninstall, but I can't figure it out and the Qwest tech support is worthless. Any ideas?
    Monday, February 23, 2009 9:45 PM
  • I'm sorry to read that Qwest was useless. :-(
    Personally, I'd call again and hope to get a better tech on the next round.
    However, you can try the following:
    Open IE, go to Tools/Internet Options.
    Click on Advanced
    Click on Reset to default.
    That will reset IE.

    If you are still unable to browse the web in any fashion, go to another PC and download the OneCare cleanup tool:

    Save it to a USB thumb drive and bring it to the PC with the problem.

    Copy the cleanup tool to that PC. If the Sony is running Vista, right click the file and select Run as Administrator. If it is XP, simply double click the file to run it. This will remove all traces of OneCare.

    It should be noted that the slowness you encountered is probably because you had not removed the security software that was shipped with the Sony. As I recall, they provide a trial subscription to Norton Internet Security. If that was not removed prior to installing OneCare, you would have a problem and it may also be th reason for the inability to access the Internet right now.

    As a last ditch, if all else fails, copy any files that you have on the Sony to a USB drive or burn them to a CD/DVD. Then follow Sony's instructions for restoring the PC to factory condition, basically reinstalling everything to the way it was when you first powered it up. Once that is done, restore your data files and reinstall any software you may have purchased and installed after you configured the PC originally.

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, February 24, 2009 12:22 PM