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Downloaded Office from site but still getting error about Non-Genuine? RRS feed

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    I downloaded Office 2007 from the site after removing all old versions of Office 2007 that were giving me Non-Genuine errors.  I'm still getting those errors even though it shows 100% legit.  How do I remove these messages? 
    Monday, October 26, 2009 3:55 PM

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    Hello PAR3,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    This is exactly what we should be seeing from a Genuine retail licensed installation of Office Small Biz 2007 on your Dell Latitude D620 computer.

    It's very likely that remnants of the nongenuine installation of Office previously on your computer are indirectly causing the continued notices of nongenuine Office.

    Let's approach this in two steps.  Try the first step and if that does not correct the issue, go on to the next step.

    First, restart the computer and visit www.microsoft.com/genuine and click on Validate Office.  Once that completes, restart the computer and use Office normally for a couple of days.  If you don't see any nongenuine notices for a week, we can call it "fixed."

    If you continue to see nongenuine notices after trying the above, please go to this MS KB article:  http://support.microsoft.com/kb/919895  Work thru the Methods in the article.  Most of the time, the MS FixIt in Method 3 is what finally fixes the "stubborn cases." :-)  If you do get to the point where you run the FixIt, after running it, if prompted re-activate your installation of Office Small Biz 2007, then restart the computer and visit www.microsoft.com/genuine and click on Validate Office.  Once that completes, restart the computer and use Office normally for a couple of days.  If you don't see any nongenuine notices for a week, we can call it "fixed."

    If, after both of the above, you continue to see nongenuine notices, please post back and we will link you to a site to submit a no-cost email tech support request to deal with the issue.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 9:07 PM
    Monday, October 26, 2009 4:17 PM

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    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {B7599D86-E454-46C6-B6F4-6B6D62A18A5D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B7599D86-E454-46C6-B6F4-6B6D62A18A5D}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2047002138-3389295210-328747137</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070403000000.000000+000</Date></BIOS><HWID>42333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>3F5936197CAD70E</Val><Hash>iihr1Ftrs605aQtWlA6AODmN4UI=</Hash><Pid>81606-903-8281621-64478</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-0152009
    Installation ID: 004165271313112166683154020384808403940051203994466563
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEA6GEObzHEuorqTkSY4LEaufL0snJkg6qkrFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      HPET   DELL    M07   
      MCFG   DELL    M07   
      ASF!   DELL    M07   
      SLIC   DELL    M07   
      TCPA   DELL    M07   
      SSDT   PmRef  CpuPm

     

    Monday, October 26, 2009 3:57 PM
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    Hello PAR3,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    This is exactly what we should be seeing from a Genuine retail licensed installation of Office Small Biz 2007 on your Dell Latitude D620 computer.

    It's very likely that remnants of the nongenuine installation of Office previously on your computer are indirectly causing the continued notices of nongenuine Office.

    Let's approach this in two steps.  Try the first step and if that does not correct the issue, go on to the next step.

    First, restart the computer and visit www.microsoft.com/genuine and click on Validate Office.  Once that completes, restart the computer and use Office normally for a couple of days.  If you don't see any nongenuine notices for a week, we can call it "fixed."

    If you continue to see nongenuine notices after trying the above, please go to this MS KB article:  http://support.microsoft.com/kb/919895  Work thru the Methods in the article.  Most of the time, the MS FixIt in Method 3 is what finally fixes the "stubborn cases." :-)  If you do get to the point where you run the FixIt, after running it, if prompted re-activate your installation of Office Small Biz 2007, then restart the computer and visit www.microsoft.com/genuine and click on Validate Office.  Once that completes, restart the computer and use Office normally for a couple of days.  If you don't see any nongenuine notices for a week, we can call it "fixed."

    If, after both of the above, you continue to see nongenuine notices, please post back and we will link you to a site to submit a no-cost email tech support request to deal with the issue.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 9:07 PM
    Monday, October 26, 2009 4:17 PM
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    Thanks for the quick response Dan.  I'll give it a try!
    Monday, October 26, 2009 4:30 PM