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    All I want to do is renew my subscription, this should be easy, right? Is there a human I can speak to? I am tired of following links here, links there. SHOW ME HOW TO RENEW, OR GIVE ME A PHONE # WITH A HUMAN BEING PLEASE. My onecare program was instaled by the store that I bought my computer from, so I don't the ID they used.

    Friday, September 12, 2008 5:39 PM

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    The store should have provided you with the LiveID and password when they delivered OneCare on the PC to you. If not, and you cannot obtain that from the store, you can either contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    or you can uninstall OneCare, reinstall from http://onecare.live.com and create a new subscription by paying with a credit card during the activation process or using the retail key from another copy of OneCare purchased at retail.

    -steve

    Friday, September 12, 2008 6:16 PM
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