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Installation issues

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When I try to install the one care program first the cd does not automatically start and when I try to manually start it through my computer this message comes up: the application has failed to start becasue the application configuration is incorrect. Reinstalling the application may fix this problem.

The thing is that I can't find it anywhere as an installed program in order to remove it then reinstall it.

Please help!

Sunday, July 13, 2008 11:39 PM

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Download and run the install cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 then install the One Care 90 day trial from here - http://onecare.live.com/standard/en-us/default.htm
To activate, open One Care, select "Subscribe", follow the prompts and when you reach the payment page select "Pre-Paid PIN or Token" as the payment method. Enter the 25 character product key included with the One Care CD and your subscription will become active.

Monday, July 14, 2008 1:41 AM

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Download and run the install cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 then install the One Care 90 day trial from here - http://onecare.live.com/standard/en-us/default.htm
To activate, open One Care, select "Subscribe", follow the prompts and when you reach the payment page select "Pre-Paid PIN or Token" as the payment method. Enter the 25 character product key included with the One Care CD and your subscription will become active.

Monday, July 14, 2008 1:41 AM

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Also, confirm that your PC meets the minimum system requirements - http://onecare.live.com/standard/en-us/purchase/sysreq.htm

-steve

Monday, July 14, 2008 4:05 PM

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Thanks! I'm still having problems though. I've checked and my machine does have the minimum system requirements. When I try to run the uninstall program that the link sent me to this message comes up: C:/WINDOWS/Microsoft.NET/Framework/V2.0.5072/Mscorwks.dill could not be loaded.

Monday, July 14, 2008 4:45 PM
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Try repairing net framework 2.0. Go to add/remove programs>net framework 2.0>Change/Remove, select the repair option. If this does not resolve the issue uninstall net framework 2.0 and reinstall it. You can download it from here - http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

Monday, July 14, 2008 5:37 PM

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