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Why does this message keep turning up when i have genuine software RRS feed

  • Question

  • And how to get rid of this message. I do not understand why Microsoft insists on wasting my time. Can they not even make this software work?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Y8M94-PDVTR-7FQGM
    Windows Product Key Hash: ZWKk47YozeY2VTh3htx7MOvrCVQ=
    Windows Product ID: 76477-OEM-2162244-45684
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {37C70B53-EFE3-4F2C-B91D-52CF00BB2AE8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: " -nohome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5657]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37C70B53-EFE3-4F2C-B91D-52CF00BB2AE8}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7FQGM</PKey><PID>76477-OEM-2162244-45684</PID><PIDType>3</PIDType><SID>S-1-5-21-1220945662-179605362-839522115</SID><SYSTEM><Manufacturer>KN1 , inc.</Manufacturer><Model>ALVISO__</Model></SYSTEM><BIOS><Manufacturer>QCI    </Manufacturer><Version>3A22</Version><SMBIOSVersion major="2" minor="31"/><Date>20041223000000.000000+000</Date><SLPBIOS>GERICOM,GERICOM</SLPBIOS></BIOS><HWID>EB8E3407018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.540.0"/><File Name="WgaLogon.dll" Version="1.5.540.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86C76E5DB8D00</Val><Hash>6P9iOKimHCtOfbFmxgwLHp7AMss=</Hash><Pid>73931-640-5973927-57821</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: GERICOM,GERICOM

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, January 12, 2010 8:46 PM

Answers

  • Hello psykeo,

      The Diagnostic Report is showing your XP and Office as Genuine.  

     Would you go to http://microsoft.com/genuine/diag and click the 'Start Diagnostic' button.  The site will ensure your Windows and Office are setup to allow Validation to occure (it also check for common issues). If anything is found amiss, it will either fix it for you or explain how you can.
     Once you get all green check marks, click the Validate Windows button.  This will do a comprehensive validation of your XP (you can do the same thing for Office by clicking the Validate Office button).

     If your XP (and/or Office) Validates as Genuine, any Non-Genuine messageing should go away after the next reboot (if not sooner)

     If your XP (and/or Office) Validate as Non-Genuine, it will tell you why.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 10:57 PM
    • Unmarked as answer by Darin Smith MS Tuesday, January 19, 2010 10:57 PM
    • Proposed as answer by Darin Smith MS Tuesday, January 19, 2010 10:58 PM
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:18 PM
    Tuesday, January 19, 2010 10:56 PM

All replies

  • Hello psykeo,

      Would you provide the exact message you are receiving?

    Thank you,
    Darin MS
    Tuesday, January 12, 2010 11:28 PM
  • When i open the PC it says  that I may have none genuine software. and then during use there is a your system may be at risk and the icon in the system tray and i can no longer receive updates. What i need is these gone after going to windows site dozens of times and validating as requested.
    Tuesday, January 19, 2010 10:12 PM
  • Hello psykeo,

      The Diagnostic Report is showing your XP and Office as Genuine.  

     Would you go to http://microsoft.com/genuine/diag and click the 'Start Diagnostic' button.  The site will ensure your Windows and Office are setup to allow Validation to occure (it also check for common issues). If anything is found amiss, it will either fix it for you or explain how you can.
     Once you get all green check marks, click the Validate Windows button.  This will do a comprehensive validation of your XP (you can do the same thing for Office by clicking the Validate Office button).

     If your XP (and/or Office) Validates as Genuine, any Non-Genuine messageing should go away after the next reboot (if not sooner)

     If your XP (and/or Office) Validate as Non-Genuine, it will tell you why.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 10:57 PM
    • Unmarked as answer by Darin Smith MS Tuesday, January 19, 2010 10:57 PM
    • Proposed as answer by Darin Smith MS Tuesday, January 19, 2010 10:58 PM
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:18 PM
    Tuesday, January 19, 2010 10:56 PM
  • Well guess what I have to down load two patches run them, OGA and WGA, Reboot PC and lorks a lordy yes it still says I MAY have none genuine software and am at risk.

    Any more answers Darin?
    Saturday, January 30, 2010 10:19 PM
  • Oh yes sorry after downloading patches site said it was again satisfied my software was all genuine.
    Saturday, January 30, 2010 10:21 PM
  • Hello psykeo,

    It's unclear from your last posts if you are still experiencing problems with Notifications of nongenuine sofware.

    Please let us know your current status.  Thanx!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 1, 2010 5:38 PM
  • Hi
    I am afraid all notifications remain stating my software is not genuine.
    Tuesday, February 2, 2010 9:33 PM
  • I would like to know if anything here is resolved. I have a friend who seem to have similar problem

    Thanks


    Wagnard
    Monday, May 10, 2010 2:55 PM
  • Hello Wagnard,

    Tell friend to start a fresh thread, and include the mgadiag report and a description of the CoA on their computer or on their retail packaging for Windows.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 11, 2010 1:43 AM