Sign in

Microsoft.com

Microsoft

Remove From My Forums

Windows Live OneCare

Question

0

Sign in to vote
My Windows Live OneCare is telling me that I "Cannot connect to Microsoft Update". My internet connection works so I have to assume that something has changed on the Microsoft end. I have paid for 2 more months of service. Has Live OneCare service ended?

Simply Care
- Moved by Stephen BootsMVP, Moderator Sunday, January 03, 2010 6:38 PM Windows Update Connectivity issue (From:Windows Live OneCare Update)
Saturday, January 02, 2010 6:15 PM

Answers

0

Sign in to vote
OneCare checks to make sure that no important updates are available at Microsoft Update during a Tune-up.
The fact that it was unable to reach Microsoft Update has nothing to do with your subscription status.
Go to Windows Update manually to check for updates. If you encounter a connectivity error, you can either contact support or start here for troubleshooting Windows Update issues:

Windows Update Solution Center - http://support.microsoft.com/ph/6527

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked as answer by Stephen BootsMVP, Moderator Sunday, January 03, 2010 6:37 PM
Sunday, January 03, 2010 6:37 PM

Moderator