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Windows not genuine RRS feed

  • Question

  • I installed Windows 7 ultimate on my Acer in Feb 2010.  It worked fine til yesterday when it gave me the windows not genuine error.  Here is a copy of the MGA diagnostic tool report.  Hope you can help.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-B7BQV-3TRXJ-WPGGD

    Windows Product Key Hash: kWTtqKutL4kZuMW8wbqCVD+26ZU=

    Windows Product ID: 00426-067-2832832-86487

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {5E61151E-291B-497A-A363-00E6E4687623}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Kendall\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5E61151E-291B-497A-A363-00E6E4687623}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WPGGD</PKey><PID>00426-067-2832832-86487</PID><PIDType>5</PIDType><SID>S-1-5-21-1289688004-3450127031-1663372644</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9300</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="4"/><Date>20070515000000.000000+000</Date></BIOS><HWID>45BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B2ED5109ED7670A</Val><Hash>aFikT+q7Nz79uhNLOzy0KyCuLTs=</Hash><Pid>81605-901-8623376-65224</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00172-067-283283-00-1033-7600.0000-2932010

    Installation ID: 020570292184566035417076229504601146474413399451372443

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: WPGGD

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 10/20/2010 10:45:17 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 10:20:2010 10:14

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEA6GG2ejCNSCTwqIosaOASXxYSWqJoLHiq

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP NVIDIA MCP51M  

      HPET PTLTD HPETTBL 

      BOOT PTLTD $SBFTBL$

      MCFG PTLTD  MCFG  

      SLIC ACRSYS ACRPRDCT

      SSDT PTLTD POWERNOW

     

     

     

    Wednesday, October 20, 2010 2:49 PM

Answers

  • The '067' part of your product ID (Windows Product ID: 00426-067-2832832-86487) indicates it is an MSDN key.
    These are not intended to be resold.
    If you bought a sophisticated counterfeit software package (not just a key) *and* are in Uk MS may give you a free replacement copy (Windows 7 Professional). See http://www.microsoft.com/uk/licensing/homeuser/product-identification-service.mspx

    If you are not in the UK this offer is not available to you but you could still buy a reduced copy of windows 7
    Visit here (http://www.microsoft.com/genuine/) and go through the 'Validate Windows' procedure.
    Wednesday, October 20, 2010 4:07 PM
  • I can confirm that flakie99 is correct, the key used is from MSDN.
    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 8:41 PM
    Wednesday, October 20, 2010 9:24 PM
    Moderator

All replies

  • The '067' part of your product ID (Windows Product ID: 00426-067-2832832-86487) indicates it is an MSDN key.
    These are not intended to be resold.
    If you bought a sophisticated counterfeit software package (not just a key) *and* are in Uk MS may give you a free replacement copy (Windows 7 Professional). See http://www.microsoft.com/uk/licensing/homeuser/product-identification-service.mspx

    If you are not in the UK this offer is not available to you but you could still buy a reduced copy of windows 7
    Visit here (http://www.microsoft.com/genuine/) and go through the 'Validate Windows' procedure.
    Wednesday, October 20, 2010 4:07 PM
  • I can confirm that flakie99 is correct, the key used is from MSDN.
    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 8:41 PM
    Wednesday, October 20, 2010 9:24 PM
    Moderator