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CRM SLA calculation

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Hi

I have a requirement to calculate SLA on a case. The SLA is defined on a separate entity. It should consider core working hours (can we set them anywhere ?), holidays and weekends. Is there any formula or any reference could of great help.

Many Thanks

Vivek

Vivek Pradhan

Monday, November 25, 2013 5:33 PM

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Hi Vivek,

The information that you have given is really less. I think you are looking for something like

http://pinpoint.microsoft.com/en-ae/applications/auto-sla-calculator-for-microsoft-dynamics-crm-12884960727

If i am right you need to consult CRM SDK for plugin writing or javascript to fetch data from different entity.

http://www.microsoft.com/en-us/download/details.aspx?id=24004

http://xrmservicetoolkit.codeplex.com/

I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.
Mubasher Sharif
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- Edited by MubasherSharif Tuesday, November 26, 2013 11:24 AM
Tuesday, November 26, 2013 11:24 AM