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CRM SLA calculation RRS feed

  • Question

  • Hi

    I have a requirement to calculate SLA on a case. The SLA is defined on a separate entity.  It should consider core working hours (can we set them anywhere ?), holidays and weekends. Is there any formula or any reference could of great help.

    Many Thanks

    Vivek


    Vivek Pradhan

    Monday, November 25, 2013 5:33 PM

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