Answered by:
I am unable to update my Windows Vista. I get an error 80070426. Here's what I see when I run the WGA tool...

Question
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I can't seem to get Windows Update to work. I've tried starting the Software Licensing Service, but that comes up only for a brief moment or fails to start with 80070005 "Access denied" even though I run as administrator. Here's the WGA result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2490494080-2582393372-3350875499</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>BD303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAeqjqlxbthCeSAEI8Poeip/L0TpV/daD5rFYm6Q==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Tuesday, December 13, 2011 4:58 PM
Answers
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"Stan Bartnikowski" wrote in message news:b9be2842-7220-4a1f-992f-956f55242cfb...
I can't seem to get Windows Update to work. I've tried starting the Software Licensing Service, but that comes up only for a brief moment or fails to start with 80070005 "Access denied" even though I run as administrator. Here's the WGA result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS
Licensing Data-->
Software Licensing service is not running.
Your problem appears to be that the Software Licensing Service is not running.and it must, if Vista is not to complain.Have you been using any form of Registry Cleaner??First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the buttonOnce that’s properly set, Start the service – how long before it appears to stop again?Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.net start slsvcsc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 10:58 PM
- Marked as answer by Darin Smith MS Monday, December 19, 2011 10:01 PM
Tuesday, December 13, 2011 10:44 PMModerator -
"Stan Bartnikowski" wrote in message news:a4acf21e-9f12-4ed6-8085-c3bc6e193a72...
Ok, ran the CHKDSK. Fell asleep during stage 4, but no problems prior to then. SFC /Scannow yielded no integrity violations. Here's the MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS
Licensing Data-->
Software Licensing service is not running.
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
Stan BartnikowskiThis sounds like a combination of a registry problem (probably caused by the registry cleaner) and a filesystem problem.The only thing I can recommend at this point is a repair install, or a clean install.Do you have the appropriate Recovery disk, or Recovery System available for use? If so, then use that (after backing up your data to external media).If not, the process becomes a lot more complex.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Stan Bartnikowski Saturday, January 21, 2012 7:40 PM
Saturday, January 21, 2012 5:42 PMModerator -
ok, thanks, I have a recovery partition.
Stan Bartnikowski- Marked as answer by Stan Bartnikowski Monday, March 5, 2012 4:49 PM
Saturday, January 21, 2012 7:41 PM
All replies
-
"Stan Bartnikowski" wrote in message news:b9be2842-7220-4a1f-992f-956f55242cfb...
I can't seem to get Windows Update to work. I've tried starting the Software Licensing Service, but that comes up only for a brief moment or fails to start with 80070005 "Access denied" even though I run as administrator. Here's the WGA result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS
Licensing Data-->
Software Licensing service is not running.
Your problem appears to be that the Software Licensing Service is not running.and it must, if Vista is not to complain.Have you been using any form of Registry Cleaner??First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the buttonOnce that’s properly set, Start the service – how long before it appears to stop again?Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.net start slsvcsc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 10:58 PM
- Marked as answer by Darin Smith MS Monday, December 19, 2011 10:01 PM
Tuesday, December 13, 2011 10:44 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSMonday, December 19, 2011 10:01 PM -
Yes, I use the registry cleaner in Tune Up Utilities.
OK, the Software Licensing Service is set to automatic. I Started it in SERVICES.MSC, with the following system messages in the event viewer:
Log Name: System
Source: Service Control Manager
Date: 12/19/2011 10:33:43 PM
Event ID: 7005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The LoadUserProfile call failed with the following error:
The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
<EventRecordID>463997</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>StanBartniko-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">LoadUserProfile</Data>
<Data Name="param2">%%1017</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 12/19/2011 10:33:43 PM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The Software Licensing service entered the running state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
<EventRecordID>463998</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>StanBartniko-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Software Licensing</Data>
<Data Name="param2">running</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 12/19/2011 10:33:43 PM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The Software Licensing service entered the stopped state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
<EventRecordID>463999</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>StanBartniko-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Software Licensing</Data>
<Data Name="param2">stopped</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 12/19/2011 10:33:43 PM
Event ID: 7023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The Software Licensing service terminated with the following error:
General access denied error
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
<EventRecordID>464000</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>StanBartniko-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Software Licensing</Data>
<Data Name="param2">%%2147942405</Data>
</EventData>
</Event>I then ran the set of commands you suggested, as adminstrator, with the following result:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>net start slsvc
The Software Licensing service is starting.
The Software Licensing service could not be started.
A system error has occurred.
System error 5 has occurred.
Access is denied.
C:\Windows\system32>sc qc slsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\Windows\system32>sc queryex slsvc
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : -2147024891 (0x80070005)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\Windows\system32>sc qprivs slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege
C:\Windows\system32>sc qsidtype slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
SERVICE_SID_TYPE: UNRESTRICTED
C:\Windows\system32>sc sdshow slsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
C:\Windows\system32>Earlier i had run the Quick Scan of the Microsoft Windows Malicious Software Removal Tool - Dec. 2011, with no problems found.
I am now running the Malwarebytes Full Scan, as suggested, and I may not be awake when it completes.
Tuesday, December 20, 2011 4:49 AM -
"Stan Bartnikowski" wrote in message news:e70dc73c-3981-4c9f-b6e1-d48a81c5da8d...
Yes, I use the registry cleaner in Tune Up Utilities.
OK, the Software Licensing Service is set to automatic. I Started it in SERVICES.MSC, with the following system messages in the event viewer:
I then ran the set of commands you suggested, as adminstrator, with the following result:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>net start slsvc
The Software Licensing service is starting.
The Software Licensing service could not be started.
A system error has occurred.
System error 5 has occurred.
C:\Windows\system32>sc queryex slsvc
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : -2147024891 (0x80070005)
C:\Windows\system32>I must admit to being unable to read the event results well enough to understand exactly what’s going on there.Here’s Darin’s advice on ‘System Error 5’ problems with the SLSVCB) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. There are a few things you can try to resolve this issue
a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
i. Login to Vista in Normal Mode (not safe mode)
ii. Launch an Internet Browser
iii. Type: %windir%\system32\ in the browser's address field
iv. Scroll down till you find the file cmd.exe
v. Right-click the file and select 'Run as Administrator'
vi. In the CMD window, type: sfc /scannow
vii. Reboot twice and see if that resolves the issue.
b. repairing Windows using System Restore:
i. Reboot Vista into Safe Mode
ii. Click the ‘Start’ button
iii. In the Start Search field, type: System Restore and hit “Enter” keyboard key
iv. Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
v. Click the "Next" button.
vi. Reboot back into Normal mode
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, December 20, 2011 8:47 AMModerator -
I've done the Scannow - no integrity issues found. My restore points don't go back further enough. I also tried Microsoft FixIt center, Microsoft Malicious Software Removal Tool full scan and the Malware tool full scan, to no apparent effect. I also ran the System Update Readiness Tool for Windows Vista (KB947821) - which ran for about 8 or 9 hours, instead of the 15 minutes promised. The only difference now is that starting the Software Licensing service now consistently fails immediately with an 0x80070005: Access denied. At this point my only options are: 1) live without Windows Update capability, 2) restore my C drive from the factory image (and find and re-install my applications and recover backup-ed data, or 3) go to Windows 7 (in which the upgrade option may not work, because it is not clear I have a license for a Vista (even though it came with the machine).
Stan BartnikowskiMonday, January 2, 2012 9:16 PM -
"Stan Bartnikowski" wrote in message news:e3c54523-3a81-4c59-a563-46a406f5c226...I've done the Scannow - no integrity issues found. My restore points don't go back further enough. I also tried Microsoft FixIt center, Microsoft Malicious Software Removal Tool full scan and the Malware tool full scan, to no apparent effect. I also ran the System Update Readiness Tool for Windows Vista (KB947821) - which ran for about 8 or 9 hours, instead of the 15 minutes promised. The only difference now is that starting the Software Licensing service now consistently fails immediately with an 0x80070005: Access denied. At this point my only options are: 1) live without Windows Update capability, 2) restore my C drive from the factory image (and find and re-install my applications and recover backup-ed data, or 3) go to Windows 7 (in which the upgrade option may not work, because it is not clear I have a license for a Vista (even though it came with the machine).
Stan BartnikowskiSince you ran the SURT, that will have made significant changes to the system.I recommend running another SFC, then posting a new MGADiag report – we’ll see where to go from there.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 2, 2012 9:19 PMModerator -
C:\Windows\s
System32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.Here's the MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2490494080-2582393372-3350875499</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>BD303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAeqjqlxbthCeSAEI8Poeip/L0TpV/daD5rFYm6Q==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Stan BartnikowskiMonday, January 2, 2012 11:09 PM -
"Stan Bartnikowski" wrote in message news:febf1c50-1635-4e89-bdf4-54177d3457ee...
C:\Windows\System32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.Here's the MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Stan BartnikowskiBother – no change there :(At least we now know that there is no significant file problem present (Assuming we can believe the SFC results).Do you still get the Access Denied when you attempt to start the SLSVC??I can’t help thinking that this problem originates with your use of Tune-up Utilities – If it’s possible, please zip the backups of the last few registry changes it’s made, and email the file to me at ngsATcrashfixpcDOTcoDOTuk (make the obvious changes) – and I’ll see if I can see what it’s done.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 2, 2012 11:40 PMModerator -
I don't know where or how TuneUp backs up their registry changes. I know they do, since recent changes can be reversed. I get a window for each change date listing the registry entries changed (but not the changes), but I'm not savvy enough to capture the contents of those windows. I could export (sections of) the registry, if that would help.
Stan BartnikowskiTuesday, January 3, 2012 4:14 AM -
Problem has gotten worse. Now I consistently get the Windows 6002 Not Genuine on every boot and logon (before it would disappear after a restart). I run Microsoft Fix It Center - Windows Update, indicates components must be repaired and says repaired. Am able to start Software Licensing, get C0000022. Try again Windows Update, now consistently get 80070426, even though Software Licensing says started (even after restart).
Event Viewer shows 1) Load User Profile Error and 2) Software Licensing terminated access denied:
Log Name: System
Source: Service Control Manager
Date: 1/17/2012 11:21:28 AM
Event ID: 7005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The LoadUserProfile call failed with the following error:
The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-01-17T17:21:28.000Z" />
<EventRecordID>470677</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>StanBartniko-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">LoadUserProfile</Data>
<Data Name="param2">%%1017</Data>
</EventData>
</Event>og Name: System
Source: Service Control Manager
Date: 1/17/2012 11:22:19 AM
Event ID: 7023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The Software Licensing service terminated with the following error:
General access denied error
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-01-17T17:22:19.000Z" />
<EventRecordID>470680</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>StanBartniko-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Software Licensing</Data>
<Data Name="param2">%%2147942405</Data>
</EventData>
</Event>Also observed that problems began about the time I upgraded Norton Internet Security to 2012. Any possible connection?
Stan BartnikowskiTuesday, January 17, 2012 5:27 PM -
"Stan Bartnikowski" wrote in message news:ce77cede-55c0-4ace-9e7e-a4d14f2877ab...
Problem has gotten worse. Now I consistently get the Windows 6002 Not Genuine on every boot and logon (before it would disappear after a restart). I run Microsoft Fix It Center - Windows Update, indicates components must be repaired and says repaired. Am able to start Software Licensing, get C0000022. Try again Windows Update, now consistently get 80070426, even though Software Licensing says started (even after restart).
Event Viewer shows 1) Load User Profile Error and 2) Software Licensing terminated access denied:
Log Name: System
Source: Service Control Manager
Date: 1/17/2012 11:21:28 AM
Event ID: 7005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The LoadUserProfile call failed with the following error:
The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<Data Name="param1">LoadUserProfile</Data>
<Data Name="param2">%%1017</Data>
</EventData>
</Event>og Name: System
Source: Service Control Manager
Date: 1/17/2012 11:22:19 AM
Event ID: 7023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: StanBartniko-PC
Description:
The Software Licensing service terminated with the following error:
General access denied error
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Data Name="param1">Software Licensing</Data>
<Data Name="param2">%%2147942405</Data>
Stan BartnikowskiThis sounds as if your hard drive is in the process of dying – back up your data to external media before doing anything else.Then run the usual checking tools.type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.Post a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, January 17, 2012 5:34 PMModerator -
Ok, ran the CHKDSK. Fell asleep during stage 4, but no problems prior to then. SFC /Scannow yielded no integrity violations. Here's the MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2490494080-2582393372-3350875499</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>BD303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAeqjqlxbthCeSAEI8Poeip/L0TpV/daD5rFYm6Q==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Stan BartnikowskiSaturday, January 21, 2012 4:30 PM -
"Stan Bartnikowski" wrote in message news:a4acf21e-9f12-4ed6-8085-c3bc6e193a72...
Ok, ran the CHKDSK. Fell asleep during stage 4, but no problems prior to then. SFC /Scannow yielded no integrity violations. Here's the MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS
Licensing Data-->
Software Licensing service is not running.
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
Stan BartnikowskiThis sounds like a combination of a registry problem (probably caused by the registry cleaner) and a filesystem problem.The only thing I can recommend at this point is a repair install, or a clean install.Do you have the appropriate Recovery disk, or Recovery System available for use? If so, then use that (after backing up your data to external media).If not, the process becomes a lot more complex.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Stan Bartnikowski Saturday, January 21, 2012 7:40 PM
Saturday, January 21, 2012 5:42 PMModerator -
ok, thanks, I have a recovery partition.
Stan Bartnikowski- Marked as answer by Stan Bartnikowski Monday, March 5, 2012 4:49 PM
Saturday, January 21, 2012 7:41 PM -
I never did do the recovery, but lived with the black screen until I installed Wallpaper Master to mask it. I looked at the long thread originated by Laura Pledger (http://social.microsoft.com/Forums/en-US/genuinevista/thread/b4c34d7a-ae6d-4c68-9410-441f2d002964). To make a long story short, I renamed NTUSER.DAT in C:\Windows\ServiceProfiles\NetworkService to NTUSER.OLD. I examined all the permissions, per the other thread, and they looked good.
I noticed that the date on NTUSER.DAT was October 11 of last year, about the time I was experiencing multiple BSCRODs.
I rebooted and got the message I needed to reinstall Windows to activate and I needed the OS disk - which of course I did not have. Instead, I followed the following steps, posted numerous times in other threads
1) Open Internet Browser
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Reboot Twice
On the first reboot, I had to enter the product key from the sticker on the side of my machine.
On the second reboot, I invoked Windows Update, and after awhile, I now have 35 important updates to sit through. After this, I plan on a new, complete backup.
SUCCESS AT LAST!!!
Stan Bartnikowski
Monday, March 5, 2012 4:49 PM -
Well done indeed!
Thanks for coming back to let us know.
If I understand you correctly, you replaced the NTUSER.DAT file, and then used the Licensing Store repair? (the Store repair can't work unless the Software Licensing Service is running)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, March 5, 2012 5:07 PMModerator -
I believe I simply renamed NTUSER.DAT and the system created a new one, thus enabling the Software Licensing Service to run. Once this service was running, I was able to run the cscript slmgr.vbs to repair the license.
(I did try messing with the XCOPY from the Default User, but ran into sharing/in-use issues.)
Stan Bartnikowski
Tuesday, March 6, 2012 4:06 AM -
"Stan Bartnikowski" wrote in message news:d3102369-270b-4b7e-8c14-c243f37911a2...
I believe I simply renamed NTUSER.DAT and the system created a new one, thus enabling the Software Licensing Service to run. Once this service was running, I was able to run the cscript slmgr.vbs to repair the license.
(I did try messing with the XCOPY from the Default User, but ran into sharing/in-use issues.)
Stan Bartnikowski
Thanks – yes, the system *should* recreate the file on its own during a reboot.I just asked because sometimes it appears to be necessary to actually create it.Thanks again.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, March 6, 2012 9:54 AMModerator