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I am unable to update my Windows Vista. I get an error 80070426. Here's what I see when I run the WGA tool...

    Question

  • I can't seem to get Windows Update to work.  I've tried starting the Software Licensing Service, but that comes up only for a brief moment or fails to start with 80070005 "Access denied" even though I run as administrator.  Here's the WGA result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2490494080-2582393372-3350875499</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>BD303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAeqjqlxbthCeSAEI8Poeip/L0TpV/daD5rFYm6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC



    Tuesday, December 13, 2011 4:58 PM

Answers

  • "Stan Bartnikowski" wrote in message news:b9be2842-7220-4a1f-992f-956f55242cfb...

    I can't seem to get Windows Update to work.  I've tried starting the Software Licensing Service, but that comes up only for a brief moment or fails to start with 80070005 "Access denied" even though I run as administrator.  Here's the WGA result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Other data-->
    SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS


    Licensing Data-->
    Software Licensing service is not running.



    Your problem appears to be that the Software Licensing Service is not running.
    and it must, if Vista is not to complain.
    Have you been using any form of Registry Cleaner??
    First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button
    Once that’s properly set, Start the service – how long before it appears to stop again?
    Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?
    Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.
    net start slsvc
    sc qc slsvc
    sc queryex slsvc
    sc qprivs slsvc
    sc qsidtype slsvc
    sc sdshow slsvc

    copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
    Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 10:58 PM
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 10:01 PM
    Tuesday, December 13, 2011 10:44 PM
    Moderator
  • "Stan Bartnikowski" wrote in message news:a4acf21e-9f12-4ed6-8085-c3bc6e193a72...

    Ok, ran the CHKDSK.  Fell asleep during stage 4, but no problems prior to then.  SFC /Scannow yielded no integrity violations.  Here's the MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS

    Licensing Data-->
    Software Licensing service is not running.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes


    Stan Bartnikowski

    This sounds like a combination of a registry problem (probably caused by the registry cleaner) and a filesystem problem.
    The only thing I can recommend at this point is a repair install, or a clean install.
    Do you have the appropriate Recovery disk, or Recovery System available for use? If so, then use that (after backing up your data to external media).
     
    If not, the process becomes a lot more complex.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, January 21, 2012 5:42 PM
    Moderator
  • ok, thanks, I have a recovery partition.
    Stan Bartnikowski
    Saturday, January 21, 2012 7:41 PM

All replies

  • "Stan Bartnikowski" wrote in message news:b9be2842-7220-4a1f-992f-956f55242cfb...

    I can't seem to get Windows Update to work.  I've tried starting the Software Licensing Service, but that comes up only for a brief moment or fails to start with 80070005 "Access denied" even though I run as administrator.  Here's the WGA result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Other data-->
    SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS


    Licensing Data-->
    Software Licensing service is not running.



    Your problem appears to be that the Software Licensing Service is not running.
    and it must, if Vista is not to complain.
    Have you been using any form of Registry Cleaner??
    First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button
    Once that’s properly set, Start the service – how long before it appears to stop again?
    Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?
    Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.
    net start slsvc
    sc qc slsvc
    sc queryex slsvc
    sc qprivs slsvc
    sc qsidtype slsvc
    sc sdshow slsvc

    copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
    Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, December 13, 2011 10:58 PM
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 10:01 PM
    Tuesday, December 13, 2011 10:44 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    Monday, December 19, 2011 10:01 PM
  • Yes, I use the registry cleaner in Tune Up Utilities.

    OK, the Software Licensing Service is set to automatic.  I Started it in SERVICES.MSC, with the following system messages in the event viewer:

    Log Name:      System
    Source:        Service Control Manager
    Date:          12/19/2011 10:33:43 PM
    Event ID:      7005
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The LoadUserProfile call failed with the following error:
    The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7005</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
        <EventRecordID>463997</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>StanBartniko-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">LoadUserProfile</Data>
        <Data Name="param2">%%1017</Data>
      </EventData>
    </Event>

    Log Name:      System
    Source:        Service Control Manager
    Date:          12/19/2011 10:33:43 PM
    Event ID:      7036
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The Software Licensing service entered the running state.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="16384">7036</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
        <EventRecordID>463998</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>StanBartniko-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Software Licensing</Data>
        <Data Name="param2">running</Data>
      </EventData>
    </Event>

    Log Name:      System
    Source:        Service Control Manager
    Date:          12/19/2011 10:33:43 PM
    Event ID:      7036
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The Software Licensing service entered the stopped state.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="16384">7036</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
        <EventRecordID>463999</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>StanBartniko-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Software Licensing</Data>
        <Data Name="param2">stopped</Data>
      </EventData>
    </Event>

    Log Name:      System
    Source:        Service Control Manager
    Date:          12/19/2011 10:33:43 PM
    Event ID:      7023
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The Software Licensing service terminated with the following error:
    General access denied error
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7023</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-20T04:33:43.000Z" />
        <EventRecordID>464000</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>StanBartniko-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Software Licensing</Data>
        <Data Name="param2">%%2147942405</Data>
      </EventData>
    </Event>

     

    I then ran the set of commands you suggested, as adminstrator, with the following result:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Windows\system32>sc qc slsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024891  (0x80070005)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow slsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>

     

    Earlier i had run the Quick Scan of the Microsoft Windows Malicious Software Removal Tool - Dec. 2011, with no problems found.

     

    I am now running the Malwarebytes Full Scan, as suggested, and I may not be awake when it completes.

     

    Tuesday, December 20, 2011 4:49 AM
  • "Stan Bartnikowski" wrote in message news:e70dc73c-3981-4c9f-b6e1-d48a81c5da8d...

    Yes, I use the registry cleaner in Tune Up Utilities.

    OK, the Software Licensing Service is set to automatic.  I Started it in SERVICES.MSC, with the following system messages in the event viewer:

    I then ran the set of commands you suggested, as adminstrator, with the following result:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.


    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024891  (0x80070005)


    C:\Windows\system32>

     

    I must admit to being unable to read the event results well enough to understand exactly what’s going on there.
    Here’s Darin’s advice on ‘System Error 5’ problems with the SLSVC

    B) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. There are a few things you can try to resolve this issue

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    i. Login to Vista in Normal Mode (not safe mode)

    ii. Launch an Internet Browser

    iii. Type: %windir%\system32\ in the browser's address field

    iv. Scroll down till you find the file cmd.exe

    v. Right-click the file and select 'Run as Administrator'

    vi. In the CMD window, type: sfc /scannow

    vii. Reboot twice and see if that resolves the issue.

    b. repairing Windows using System Restore:

    i. Reboot Vista into Safe Mode

    ii. Click the ‘Start’ button

    iii. In the Start Search field, type: System Restore and hit “Enter” keyboard key

    iv. Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    v. Click the "Next" button.

    vi. Reboot back into Normal mode

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 20, 2011 8:47 AM
    Moderator
  • I've done the Scannow - no integrity issues found.   My restore points don't go back further enough.  I also tried Microsoft FixIt center, Microsoft Malicious Software Removal Tool full scan and the Malware tool full scan, to no apparent effect.  I also ran the System Update Readiness Tool for Windows Vista (KB947821) - which ran for about 8 or 9 hours, instead of the 15 minutes promised.  The only difference now is that starting the Software Licensing service now consistently fails immediately with an 0x80070005: Access denied.  At this point my only options are: 1) live without Windows Update capability, 2) restore my C drive from the factory image (and find and re-install my applications and recover backup-ed data, or 3) go to Windows 7 (in which the upgrade option may not work, because it is not clear I have a license for a Vista (even though it came with the machine).


    Stan Bartnikowski
    Monday, January 2, 2012 9:16 PM
  • "Stan Bartnikowski" wrote in message news:e3c54523-3a81-4c59-a563-46a406f5c226...
    I've done the Scannow - no integrity issues found.   My restore points don't go back further enough.  I also tried Microsoft FixIt center, Microsoft Malicious Software Removal Tool full scan and the Malware tool full scan, to no apparent effect.  I also ran the System Update Readiness Tool for Windows Vista (KB947821) - which ran for about 8 or 9 hours, instead of the 15 minutes promised.  The only difference now is that starting the Software Licensing service now consistently fails immediately with an 0x80070005: Access denied.  At this point my only options are: 1) live without Windows Update capability, 2) restore my C drive from the factory image (and find and re-install my applications and recover backup-ed data, or 3) go to Windows 7 (in which the upgrade option may not work, because it is not clear I have a license for a Vista (even though it came with the machine).


    Stan Bartnikowski
     
    Since you ran the SURT, that will have made significant changes to the system.
    I recommend running another SFC, then posting a new MGADiag report – we’ll see where to go from there.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 2, 2012 9:19 PM
    Moderator
  • C:\Windows\s

    System32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

     

    Here's the MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2490494080-2582393372-3350875499</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>BD303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAeqjqlxbthCeSAEI8Poeip/L0TpV/daD5rFYm6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC




    Stan Bartnikowski
    Monday, January 2, 2012 11:09 PM
  • "Stan Bartnikowski" wrote in message news:febf1c50-1635-4e89-bdf4-54177d3457ee...

    C:\Windows\System32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

     

    Here's the MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Stan Bartnikowski

     
     
    Bother – no change there :(
     
    At least we now know that there is no significant file problem present (Assuming we can believe the SFC results).
     
    Do you still get the Access Denied when you attempt to start the SLSVC??
     
    I can’t help thinking that this problem originates with your use of Tune-up Utilities – If it’s possible, please zip the backups of the last few registry changes it’s made, and email the file to me at ngsATcrashfixpcDOTcoDOTuk (make the obvious changes) – and I’ll see if I can see what it’s done.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 2, 2012 11:40 PM
    Moderator
  • I don't know where or how TuneUp backs up their registry changes.  I know they do, since recent changes can be reversed.  I get a window for each change date listing the registry entries changed (but not the changes), but I'm not savvy enough to capture the contents of those windows.  I could export (sections of) the registry, if that would help.
    Stan Bartnikowski
    Tuesday, January 3, 2012 4:14 AM
  • Problem has gotten worse.  Now I consistently get the Windows 6002 Not Genuine on every boot and logon (before it would disappear after a restart).  I run Microsoft Fix It Center - Windows Update, indicates components must be repaired and says repaired.  Am able to start Software Licensing, get C0000022.  Try again Windows Update, now consistently get 80070426, even though Software Licensing says started (even after restart). 

     Event Viewer shows 1) Load User Profile Error and 2) Software Licensing terminated access denied:

    Log Name:      System
    Source:        Service Control Manager
    Date:          1/17/2012 11:21:28 AM
    Event ID:      7005
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The LoadUserProfile call failed with the following error:
    The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7005</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-01-17T17:21:28.000Z" />
        <EventRecordID>470677</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>StanBartniko-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">LoadUserProfile</Data>
        <Data Name="param2">%%1017</Data>
      </EventData>
    </Event>

     

    og Name:      System
    Source:        Service Control Manager
    Date:          1/17/2012 11:22:19 AM
    Event ID:      7023
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The Software Licensing service terminated with the following error:
    General access denied error
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7023</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-01-17T17:22:19.000Z" />
        <EventRecordID>470680</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>StanBartniko-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Software Licensing</Data>
        <Data Name="param2">%%2147942405</Data>
      </EventData>
    </Event>

    Also observed that problems began about the time I upgraded Norton Internet Security to 2012.  Any possible connection?

     

     

     


    Stan Bartnikowski
    Tuesday, January 17, 2012 5:27 PM
  • "Stan Bartnikowski" wrote in message news:ce77cede-55c0-4ace-9e7e-a4d14f2877ab...

    Problem has gotten worse.  Now I consistently get the Windows 6002 Not Genuine on every boot and logon (before it would disappear after a restart).  I run Microsoft Fix It Center - Windows Update, indicates components must be repaired and says repaired.  Am able to start Software Licensing, get C0000022.  Try again Windows Update, now consistently get 80070426, even though Software Licensing says started (even after restart).

    Event Viewer shows 1) Load User Profile Error and 2) Software Licensing terminated access denied:

    Log Name:      System
    Source:        Service Control Manager
    Date:          1/17/2012 11:21:28 AM
    Event ID:      7005
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The LoadUserProfile call failed with the following error:
    The system has attempted to load or restore a file into the registry, but the specified file is not in a registry file format.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />

        <Data Name="param1">LoadUserProfile</Data>
        <Data Name="param2">%%1017</Data>
      </EventData>
    </Event>

     

    og Name:      System
    Source:        Service Control Manager
    Date:          1/17/2012 11:22:19 AM
    Event ID:      7023
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      StanBartniko-PC
    Description:
    The Software Licensing service terminated with the following error:
    General access denied error
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <Data Name="param1">Software Licensing</Data>
        <Data Name="param2">%%2147942405</Data>

     


    Stan Bartnikowski
     
     
    This sounds as if your hard drive is in the process of dying – back up your data to external media before doing anything else.
    Then run the usual checking tools.
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post a new MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 17, 2012 5:34 PM
    Moderator
  • Ok, ran the CHKDSK.  Fell asleep during stage 4, but no problems prior to then.  SFC /Scannow yielded no integrity violations.  Here's the MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FBF8BFEA-416C-4001-B4D7-83F9A3E86DA1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2490494080-2582393372-3350875499</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>BD303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAeqjqlxbthCeSAEI8Poeip/L0TpV/daD5rFYm6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC




    Stan Bartnikowski
    Saturday, January 21, 2012 4:30 PM
  • "Stan Bartnikowski" wrote in message news:a4acf21e-9f12-4ed6-8085-c3bc6e193a72...

    Ok, ran the CHKDSK.  Fell asleep during stage 4, but no problems prior to then.  SFC /Scannow yielded no integrity violations.  Here's the MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GN561AA-ABA a6230n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS

    Licensing Data-->
    Software Licensing service is not running.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes


    Stan Bartnikowski

    This sounds like a combination of a registry problem (probably caused by the registry cleaner) and a filesystem problem.
    The only thing I can recommend at this point is a repair install, or a clean install.
    Do you have the appropriate Recovery disk, or Recovery System available for use? If so, then use that (after backing up your data to external media).
     
    If not, the process becomes a lot more complex.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, January 21, 2012 5:42 PM
    Moderator
  • ok, thanks, I have a recovery partition.
    Stan Bartnikowski
    Saturday, January 21, 2012 7:41 PM
  • I never did do the recovery, but lived with the black screen until I installed Wallpaper Master to mask it.  I looked at the long thread originated by Laura Pledger (http://social.microsoft.com/Forums/en-US/genuinevista/thread/b4c34d7a-ae6d-4c68-9410-441f2d002964).   To make a long story short, I renamed NTUSER.DAT in C:\Windows\ServiceProfiles\NetworkService to NTUSER.OLD.  I examined all the permissions, per the other thread, and they looked good.

    I noticed that the date on NTUSER.DAT was October 11 of last year, about the time I was experiencing multiple BSCRODs.

    I rebooted and got the message I needed to reinstall Windows to activate and I needed the OS disk - which of course I did not have.  Instead, I followed the following steps, posted numerous times in other threads

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    On the first reboot, I had to enter the product key from the sticker on the side of my machine.

    On the second reboot, I invoked Windows Update, and after awhile, I now have 35 important updates to sit through.  After this, I plan on a new, complete backup.

    SUCCESS AT LAST!!!


    Stan Bartnikowski

    Monday, March 5, 2012 4:49 PM
  • Well done indeed!

    Thanks for coming back to let us know.

    If I understand you correctly, you replaced the NTUSER.DAT file, and then used the Licensing Store repair? (the Store repair can't work unless the Software Licensing Service is running)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, March 5, 2012 5:07 PM
    Moderator
  • I believe I simply renamed NTUSER.DAT and the system created a new one, thus enabling the Software Licensing Service to run.  Once this service was running, I was able to run the cscript slmgr.vbs to repair the license. 

    (I did try messing with the XCOPY from the Default User, but ran into sharing/in-use issues.)


    Stan Bartnikowski

    Tuesday, March 6, 2012 4:06 AM
  • "Stan Bartnikowski" wrote in message news:d3102369-270b-4b7e-8c14-c243f37911a2...

    I believe I simply renamed NTUSER.DAT and the system created a new one, thus enabling the Software Licensing Service to run.  Once this service was running, I was able to run the cscript slmgr.vbs to repair the license. 

    (I did try messing with the XCOPY from the Default User, but ran into sharing/in-use issues.)


    Stan Bartnikowski

    Thanks – yes, the system *should* recreate the file on its own during a reboot.
    I just asked because sometimes it appears to be necessary to actually create it.
     
    Thanks again.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 6, 2012 9:54 AM
    Moderator