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Error code 0X8007000D RRS feed

  • Question

  • Received disc direct from Microsoft at the end of las t year and all was working fine until today when it suddenly decided that my Windows was not genuine when I know that it is!


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VCTTX-J3W92-J44D6
    Windows Product Key Hash: V+V99dyAt2WEJu6JNO22Z7idE1Y=
    Windows Product ID: 00426-292-4964615-85484
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {84FBC99F-3F75-42C3-852B-9BB79F43379D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Annika\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{84FBC99F-3F75-42C3-852B-9BB79F43379D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J44D6</PKey><PID>00426-292-4964615-85484</PID><PIDType>5</PIDType><SID>S-1-5-21-3414511505-3992587052-3398419600</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>AMILO Li 1818</Model></SYSTEM><BIOS><Manufacturer>FUJITSU SIEMENS</Manufacturer><Version>1.14C</Version><SMBIOSVersion major="2" minor="4"/><Date>20070730000000.000000+000</Date></BIOS><HWID>5EBB0600010000FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: PASS
    Event Time Stamp: 3:2:2010 19:23
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CALISTGA
      FACP            INTEL         CALISTGA
      HPET            INTEL         CALISTGA
      BOOT            MSTEST        TESTONLY
      MCFG            INTEL         CALISTGA
      APIC            INTEL         CALISTGA
      SLIC            FSC           PC     
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    Tuesday, March 2, 2010 8:21 PM

Answers

  • Hello mechannika,

     The Licensing Data section in the Diagnostic Report is indicating the data is incorrect. This usually suggests that Windows 7's Licensing Store is corrupt or unreadable for some reason.

    Please try the below steps to force Windows to Recreate (and re-populate with the proper data) the Licensing Store.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    If that does not work, there are a few other things you can try:

    A) System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Click the Start button
    2)    Type: cmd
    3)    Right-click and select "Run as Administrator"
    4)    In the CMD window, type: sfc /scannow
    5)    Reboot twice and see if that resolves the issue.

    B) System Restore.  Revert Windows back to a restore point before the issue occured.

    1)    Reboot Windows
    2)    Click the ‘Start’ button
    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5)    Click the "Next" button.
    6)    Reboot

    If all the steps I suggested have failed, then my last suggestion is to create a (no cost) support incident at http://support.microsoft.com/gp/contactwga

    Thank you,
    Darin MS

    Tuesday, March 2, 2010 8:39 PM