Error 2746 , Expected product found product RRS feed

  • Question

  • Hi,
    Perhaps someone knows what this error mean (taken from the log of installation crm server of  our customer's CD)

    Error 2746:  Transform PK14ToFK14 invalid for package
    Expected product <GUID>, found product <GUID>

    Note that it warns about product and not about version.
    This shoud be a clean installtion on new crm  and new sql server 2008.

    Thursday, April 23, 2009 7:21 AM


All replies

  • At what stage are you getting the error?  During installation of CRM?

    Thursday, April 23, 2009 12:57 PM
  • Thanks for your reply,
    yes, that was from the log after installation of the CRM server (after rollup update 3).
    Is it a version issue, license, maybe a compitablity issue with SQL SERVER 2008?
    We used sp1 to the SQL SERVER 2008 before the installation

    Thursday, April 23, 2009 2:58 PM
  • i think you must install rollup update 1 and rollup update 2 befour install rollup update 3
    Sunday, April 26, 2009 12:38 PM
  • Actually you don't need to install Update Rollups 1 and 2 first. Update Rollup 3 includes all fixes from 1 and 2 as well.

    See http://support.microsoft.com/Default.aspx?kbid=961768

    The issues that are resolved in Update Rollup 3 for Microsoft Dynamics CRM 4.0

    Update Rollup 3 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1 and in Update Rollup 2.
    Sunday, April 26, 2009 7:13 PM

  • What does
     Error 2746 , Expected product <GUID> found product <GUID>
    Thursday, May 14, 2009 7:06 AM
  • I'm afraid that I don't know.
    Thursday, May 14, 2009 7:47 AM
  • You can take a look at this post and see if it helps.  If not, do as Joel recommended and open a ticket with Microsoft Support.  They will be able to resolve the issue quickly.

    Best Regards, Donna
    • Marked as answer by Jim Glass Jr Thursday, May 14, 2009 9:40 PM
    Thursday, May 14, 2009 9:28 PM
  • Thanks.
    Formerly we contacted MS about this customer and after  being transfered through several long distance phone calls we were informed that this customer did not purchase any support from Microsoft, and if he would like to do so, the payment will be for several cases,  which is very expensive.

    The log file (and the former post) do not tell what is the implication of that error, what is related to it and what problems
    are not related to it...

    Thanks a lot anyway.
    Sunday, May 17, 2009 1:10 PM