locked
email are reassigned to queue after server restart RRS feed

  • Question

  • hi,

    I faced the following problem

    Our CRM server was shut down on weekend due to electricity problem

    After the server started some old emails where reassigned to queue A. which cause creation of new cases (we have component that create email when emails are sent to the queue)

    I have notice that these email created on field have been changed to the server restart date while date recieved field on the email was long time back

    for example

    test email one has created on date Sept./4/2010 while received on date was April /1/ 2010

    I can identify why this problem happened can somebody help please

    Thanks

    Marwa Saleh

     

    Tuesday, September 7, 2010 5:21 PM

Answers

  • From your description, I believe you are using CRM Queue Manager to automatically create cases from emails. Unfortunately, CRM Queue Manager behaves that way :(. We encounter this behaviour every time we restart the service or the server - I don't know why. I suggest you create another issue on the page specially designed for CRM Queue Manager here: http://crmqueuemanager.codeplex.com/workitem/list/basic.

     

    Obviously, you shoul now not only delete the case from the queue, but also delete the case and the email that caused that case (in CRM).

     

    I hope that helps,

    Kuba


    -- Kuba Skałbania, Netwise
    Tuesday, September 7, 2010 6:25 PM