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SOFTWARE NOT VALID

    Question

  • I started having problems last week. Here'sDiagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-XCV4D-HTJHY-GB969
    Windows Product Key Hash: jQ+xw3bU4jKkg7aWeP9GwaoL1WE=
    Windows Product ID: 89578-OEM-7216955-25252
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1C607CED-BE5E-4A18-BA37-052AA8D7A164}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error: T:20111108111107115-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C607CED-BE5E-4A18-BA37-052AA8D7A164}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GB969</PKey><PID>89578-OEM-7216955-25252</PID><PIDType>8</PIDType><SID>S-1-5-21-2271303646-1838571587-1136865482</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GA075UA#ABL)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.42    </Version><SMBIOSVersion major="2" minor="4"/><Date>20090309000000.000000+000</Date></BIOS><HWID>4E303507018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>BAF6845710837C6</Val><Hash>QxfgagfLac7/mA0AQ6JivNdN8J0=</Hash><Pid>54189-OEM-1694816-81987</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-169-525252-02-4105-6002.0000-3162011
    Installation ID: 316165384564346441100975618130252996046102445981845883
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: GB969
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAEAAgABAAAAAwABAAEAnJ9atI7+WtliHgrl1FRIJO5yvN9qWfL04gyeDrBHrFb6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


     the diagnostic information. I can't even activate my windows software over the phone.

     

    Sunday, November 13, 2011 12:12 AM

Answers

  • "lorac7book" wrote in message news:b9ff166a-508a-4aa5-9046-fded4e70647d...

    I started having problems last week. Here'sDiagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-XCV4D-HTJHY-GB969
    Windows Product Key Hash: jQ+xw3bU4jKkg7aWeP9GwaoL1WE=
    Windows Product ID: 89578-OEM-7216955-25252
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1C607CED-BE5E-4A18-BA37-052AA8D7A164}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error: T:20111108111107115-

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GA075UA#ABL)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.42    </Version><SMBIOSVersion major="2" minor="4"/><Date>20090309000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Partial Product Key: GB969
    License Status: Unlicensed

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
      SLIC   HPQOEM  SLIC-MPC


    the diagnostic information. I can't even activate my windows software over the phone.

     

    You have a Trusted Store Tamper.
    Your problem is the result of a Trusted Store Tamper – which is a relatively rare problem in Vista.
    They are often caused by malware of one kind or another, so first we have to make sure that the system is clean.
    Download MalwareBytes Anti-Malware from www.malwabytes.org and install it – update it but do NOT accept the offer to run the trial Real-Time protection (it can conflict with other stuff in Vista). The run a Full system scan in you main account, and quick scans in any other user accounts.
    Delete everything it finds.
    Then check the system for hard drive problems or file problems, with CHKDSK and SFC....

    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, November 16, 2011 8:57 PM
    • Marked as answer by Darin Smith MS Thursday, November 17, 2011 8:57 PM
    Sunday, November 13, 2011 6:37 AM
    Moderator

All replies

  • "lorac7book" wrote in message news:b9ff166a-508a-4aa5-9046-fded4e70647d...

    I started having problems last week. Here'sDiagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-XCV4D-HTJHY-GB969
    Windows Product Key Hash: jQ+xw3bU4jKkg7aWeP9GwaoL1WE=
    Windows Product ID: 89578-OEM-7216955-25252
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1C607CED-BE5E-4A18-BA37-052AA8D7A164}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error: T:20111108111107115-

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GA075UA#ABL)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.42    </Version><SMBIOSVersion major="2" minor="4"/><Date>20090309000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Partial Product Key: GB969
    License Status: Unlicensed

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
      SLIC   HPQOEM  SLIC-MPC


    the diagnostic information. I can't even activate my windows software over the phone.

     

    You have a Trusted Store Tamper.
    Your problem is the result of a Trusted Store Tamper – which is a relatively rare problem in Vista.
    They are often caused by malware of one kind or another, so first we have to make sure that the system is clean.
    Download MalwareBytes Anti-Malware from www.malwabytes.org and install it – update it but do NOT accept the offer to run the trial Real-Time protection (it can conflict with other stuff in Vista). The run a Full system scan in you main account, and quick scans in any other user accounts.
    Delete everything it finds.
    Then check the system for hard drive problems or file problems, with CHKDSK and SFC....

    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, November 16, 2011 8:57 PM
    • Marked as answer by Darin Smith MS Thursday, November 17, 2011 8:57 PM
    Sunday, November 13, 2011 6:37 AM
    Moderator
  • My Hard disk had bad sectors and i had to install a new disk and i also upgraded my memory to 3GB from 2GB. I had to reinstall Windows vista on my Vostro 1400 and When i login windows gives me error code 0XC004D401 and the online validation is taking hours. I downloaded the Microsoft GAD tool and here is the screenshot of the output. Please help.
    article présenter
    • Edited by cdsdsdfge Sunday, November 13, 2011 2:59 PM
    Sunday, November 13, 2011 2:58 PM
  • Please repost in YOUR OWN NEW THREAD to avoid confusion - your problem is totally different to the OP's.

    Please also follow the forum guidelines, and include a copy of your MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     http://www.microsoft.com/howtotell/content.aspx?pg=coa

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 13, 2011 4:11 PM
    Moderator