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Cant Uninstall CRM Rollup 7, Causing Search issues in Outlook RRS feed

  • Question

  • Hello World -

    We currently have a CRM 2011 On-Prem IFD setup and we are currently on UR5 on the server. Some clients went out yesterday and installed UR7 and that broke the search all items button when searching for Contacts in the Outlook client. I went and uninstalled for a handful of users, but a couple users cannot unintall UR7. While uninstalling it is searching for an MSI installer in C:\Users\<username>\AppData\Local\TEMP\MSCRM which doesnt exist. When I then browse to the appropriate .msi that was used for the Outlook client install  I get an error stating stating its not a valid install file. I have also gone through control panel and done a repair on my CRM Outlook client installation, to no avail.

    I get the following error when attempting to uninstall:

    action microsoft.crm.updatewrapper.mspinstallaction failed

    The logs are here:

    10:21:14|   Info| Property(S): Dir_954 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_956 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_958 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_960 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_962 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_964 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_966 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_968 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_970 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_972 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_974 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_976 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\_forms\
    10:21:14|   Info| Property(S): Dir_981 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\biz\roles\
    10:21:14|   Info| Property(S): Dir_980 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\biz\
    10:21:14|   Info| Property(S): Dir_984 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\crmreports\reportschedule\
    10:21:14|   Info| Property(S): Dir_983 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\crmreports\
    10:21:14|   Info| Property(S): Dir_987 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\crmreports\reportschedule\
    10:21:14|   Info| Property(S): Dir_986 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\crmreports\
    10:21:14|   Info| Property(S): Dir_992 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\tools\personalsettings\
    10:21:14|   Info| Property(S): Dir_991 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\tools\
    10:21:14|   Info| Property(S): Dir_995 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\tools\relationshiproleeditor\
    10:21:14|   Info| Property(S): Dir_994 = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\tools\
    10:21:14|   Info| Property(S): ProgramFilesFolder = C:\Program Files (x86)\
    10:21:14|   Info| Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
    10:21:14|   Info| Property(S): Installed = 2012/01/16 10:37:18
    10:21:14|   Info| Property(S): Manufacturer = Microsoft Corporation
    10:21:14|   Info| Property(S): ProductCode = {0C524D20-0409-0050-8A9E-0C4C490E4E54}
    10:21:14|   Info| Property(S): ProductLanguage = 1033
    10:21:14|   Info| Property(S): ProductName = Microsoft Dynamics CRM 2011 for Microsoft Office Outlook
    10:21:14|   Info| Property(S): ProductVersion = 5.0.9690.1992
    10:21:14|   Info| Property(S): ARPNOREMOVE = 1
    10:21:14|   Info| Property(S): ARPNOREPAIR = 1
    10:21:14|   Info| Property(S): ARPHELPLINK = https://mbs.microsoft.com/customersource/support
    10:21:14|   Info| Property(S): ARPCONTACT = Microsoft Corporation
    10:21:14|   Info| Property(S): ARPURLINFOABOUT = http://go.microsoft.com/fwlink/?LinkId=100877
    10:21:14|   Info| Property(S): INSTALLLEVEL = 3
    10:21:14|   Info| Property(S): IsInstalled = 0
    10:21:14|   Info| Property(S): IsLightClient = 0
    10:21:14|   Info| Property(S): LanguageCode = en
    10:21:14|   Info| Property(S): EnableUserControl = 1
    10:21:14|   Info| Property(S): PRIMARYFOLDER = INSTALLDIR
    10:21:14|   Info| Property(S): CRMDATABASE = MSCRM
    10:21:14|   Info| Property(S): Setup_Microsoft.Crm.dll = GAC
    10:21:14|   Info| Property(S): Setup_Microsoft.Crm.MetadataHelper.dll = GAC
    10:21:14|   Info| Property(S): Setup = Microsoft.Crm.Setup.Client.dll.config,Microsoft.Crm.Setup.Client.dll.manifest,Microsoft.Crm.Setup.Common.dll,Microsoft.Crm.Setup.Common.Interop.dll,Microsoft.Crm.Tools.Logging.dll,Microsoft.Crm.Tools.EDW.Framework.dll,Microsoft.Crm.Tools.ActiveDsWrapper.dll,Microsoft.Crm.Tools.ISWrapper.dll,OutlookPstInstaller.dll,CrmVerClient.dll,EnvironmentDiagnostics.chm
    10:21:14|   Info| Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
    10:21:14|   Info| Property(S): ALLUSERS = 1
    10:21:14|   Info| Property(S): DefaultUIFont = Tahoma8
    10:21:14|   Info| Property(S): _DialogFontDefault = {&MSSansSerif8}
    10:21:14|   Info| Property(S): SetupTitle = Microsoft Dynamics CRM 5.0 for Microsoft Office Outlook Setup
    10:21:14|   Info| Property(S): WindowTitle = Microsoft Dynamics CRM for Outlook Setup
    10:21:14|   Info| Property(S): SecureCustomProperties = OLDCRM
    10:21:14|   Info| Property(S): ErrorDialog = ErrorDlg
    10:21:14|   Info| Property(S): HotfixBidsProductName = Microsoft Dynamics CRM Report Authoring Extension
    10:21:14|   Info| Property(S): HotfixBuildReleaseType = ur
    10:21:14|   Info| Property(S): HotfixClientsProductName = Microsoft Dynamics CRM for Outlook
    10:21:14|   Info| Property(S): HotfixCrmliveProductName = Microsoft CRM Live
    10:21:14|   Info| Property(S): HotfixMuiProductName = Microsoft Dynamics CRM 1033 Language Pack
    10:21:14|   Info| Property(S): HotfixReleaseTypeCUProperty = Critical Update 6
    10:21:14|   Info| Property(S): HotfixReleaseTypeFPProperty = Feature Pack 6
    10:21:14|   Info| Property(S): HotfixReleaseTypeProperty = Update
    10:21:14|   Info| Property(S): HotfixReleaseTypeSPProperty = Service Pack 6
    10:21:14|   Info| Property(S): HotfixReleaseTypeSUProperty = Security Update 6
    10:21:14|   Info| Property(S): HotfixReleaseTypeURProperty = Update Rollup 6
    10:21:14|   Info| Property(S): HotfixRouterProductName = Microsoft Dynamics CRM E-mail Router
    10:21:14|   Info| Property(S): HotfixServerProductName = Microsoft Dynamics CRM Server
    10:21:14|   Info| Property(S): HotfixSrsProductName = Microsoft Dynamics CRM Reporting Extensions
    10:21:14|   Info| Property(S): Server.wwwroot._imgs.FormEditorRibbon = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\FormEditorRibbon\
    10:21:14|   Info| Property(S): Client.PFiles.MSCRM.Client.res.web._imgs.visualization.designer.barChart = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\Visualization\Designer\BarChart\
    10:21:14|   Info| Property(S): _imgs.visualization.designer.columnChart = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\Visualization\Designer\ColumnChart\
    10:21:14|   Info| Property(S): _imgs.visualization.designer.funnelChart = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\Visualization\Designer\FunnelChart\
    10:21:14|   Info| Property(S): _imgs.visualization.designer.lineChart = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\Visualization\Designer\LineChart\
    10:21:14|   Info| Property(S): _imgs.visualization.designer.pieChart = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\Visualization\Designer\PieChart\
    10:21:14|   Info| Property(S): Client.PFiles.MSCRM.Client.res.web._static.Tools.diagnostics = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_static\Tools\diagnostics\
    10:21:14|   Info| Property(S): Client.PFiles.MSCRM.Client.res.web._imgs.theme.Outlook15Black = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\theme\Outlook15Black\
    10:21:14|   Info| Property(S): Client.PFiles.MSCRM.Client.res.web._imgs.theme.Outlook15Blue = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\theme\Outlook15Blue\
    10:21:14|   Info| Property(S): Client.PFiles.MSCRM.Client.res.web._imgs.theme.Outlook15Silver = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\theme\Outlook15Silver\
    10:21:14|   Info| Property(S): _imgs.visualization.designer = C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\_imgs\Visualization\Designer\
    10:21:14|   Info| Property(S): HotfixReleaseType = Update Rollup 6
    10:21:14|   Info| Property(S): MsiLogFileLocation = C:\Users\pashar\AppData\Local\Microsoft\MSCRM\Logs\KB2600643_Msp.log
    10:21:14|   Info| Property(S): PackageCode = {B143CC9E-30E2-49FD-81E6-27238054B172}
    10:21:14|   Info| Property(S): ProductState = 5
    10:21:14|   Info| Property(S): MsiPatchRemovalList = {3390D469-D0F2-4B40-A686-37D7F6F19029}
    10:21:14|   Info| Property(S): ProductToBeRegistered = 1
    10:21:14|   Info| Property(S): IsAdminPackage = 1
    10:21:14|   Info| Property(S): ALLOWRUN = 1
    10:21:14|   Info| Property(S): REBOOT = ReallySuppress
    10:21:14|   Info| Property(S): CRMUPDATEWRAPPER = 1
    10:21:14|   Info| Property(S): MSIPATCHREMOVE = {3390D469-D0F2-4B40-A686-37D7F6F19029}
    10:21:14|   Info| Property(S): CURRENTDIRECTORY = C:\Windows\$CrmUninstallKB2600643_Client_1033$
    10:21:14|   Info| Property(S): CLIENTUILEVEL = 3
    10:21:14|   Info| Property(S): MSICLIENTUSESEXTERNALUI = 1
    10:21:14|   Info| Property(S): CLIENTPROCESSID = 5532
    10:21:14|   Info| Property(S): MsiSystemRebootPending = 1
    10:21:14|   Info| Property(S): PRODUCTLANGUAGE = 1033
    10:21:14|   Info| Property(S): VersionDatabase = 200
    10:21:14|   Info| Property(S): VersionMsi = 5.00
    10:21:14|   Info| Property(S): VersionNT = 601
    10:21:14|   Info| Property(S): WindowsBuild = 7601
    10:21:14|   Info| Property(S): ServicePackLevel = 1
    10:21:14|   Info| Property(S): ServicePackLevelMinor = 0
    10:21:14|   Info| Property(S): MsiNTProductType = 1
    10:21:14|   Info| Property(S): WindowsFolder = C:\Windows\
    10:21:14|   Info| Property(S): WindowsVolume = C:\
    10:21:14|   Info| Property(S): System64Folder = C:\Windows\system32\
    10:21:14|   Info| Property(S): SystemFolder = C:\Windows\SysWOW64\
    10:21:14|   Info| Property(S): RemoteAdminTS = 1
    10:21:14|   Info| Property(S): TempFolder = C:\Users\pashar\AppData\Local\Temp\
    10:21:14|   Info| Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
    10:21:14|   Info| Property(S): ProgramFiles64Folder = C:\Program Files\
    10:21:14|   Info| Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
    10:21:14|   Info| Property(S): AppDataFolder = C:\Users\pashar\AppData\Roaming\
    10:21:14|   Info| Property(S): FavoritesFolder = C:\Users\pashar\Favorites\
    10:21:14|   Info| Property(S): NetHoodFolder = C:\Users\pashar\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
    10:21:14|   Info| Property(S): PersonalFolder = C:\Users\pashar\Documents\
    10:21:14|   Info| Property(S): PrintHoodFolder = C:\Users\pashar\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
    10:21:14|   Info| Property(S): RecentFolder = C:\Users\pashar\AppData\Roaming\Microsoft\Windows\Recent\
    10:21:14|   Info| Property(S): SendToFolder = C:\Users\pashar\AppData\Roaming\Microsoft\Windows\SendTo\
    10:21:14|   Info| Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
    10:21:14|   Info| Property(S): CommonAppDataFolder = C:\ProgramData\
    10:21:14|   Info| Property(S): LocalAppDataFolder = C:\Users\pashar\AppData\Local\
    10:21:14|   Info| Property(S): MyPicturesFolder = C:\Users\pashar\Pictures\
    10:21:14|   Info| Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
    10:21:14|   Info| Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
    10:21:14|   Info| Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
    10:21:14|   Info| Property(S): DesktopFolder = C:\Users\Public\Desktop\
    10:21:14|   Info| Property(S): FontsFolder = C:\Windows\Fonts\
    10:21:14|   Info| Property(S): GPTSupport = 1
    10:21:14|   Info| Property(S): OLEAdvtSupport = 1
    10:21:14|   Info| Property(S): ShellAdvtSupport = 1
    10:21:14|   Info| Property(S): MsiAMD64 = 6
    10:21:14|   Info| Property(S): Msix64 = 6
    10:21:14|   Info| Property(S): Intel = 6
    10:21:14|   Info| Property(S): PhysicalMemory = 8050
    10:21:14|   Info| Property(S): VirtualMemory = 13292
    10:21:14|   Info| Property(S): AdminUser = 1
    10:21:14|   Info| Property(S): MsiTrueAdminUser = 1
    10:21:14|   Info| Property(S): LogonUser = pashar
    10:21:14|   Info| Property(S): UserSID = S-1-5-21-610354233-1133782292-1394453194-13280
    10:21:14|   Info| Property(S): UserLanguageID = 1033
    10:21:14|   Info| Property(S): ComputerName = PASHALAPTOP
    10:21:14|   Info| Property(S): SystemLanguageID = 1033
    10:21:14|   Info| Property(S): ScreenX = 1024
    10:21:14|   Info| Property(S): ScreenY = 768
    10:21:14|   Info| Property(S): CaptionHeight = 22
    10:21:14|   Info| Property(S): BorderTop = 1
    10:21:14|   Info| Property(S): BorderSide = 1
    10:21:14|   Info| Property(S): TextHeight = 16
    10:21:14|   Info| Property(S): TextInternalLeading = 3
    10:21:14|   Info| Property(S): ColorBits = 32
    10:21:14|   Info| Property(S): TTCSupport = 1
    10:21:14|   Info| Property(S): Time = 10:21:14
    10:21:14|   Info| Property(S): Date = 4/18/2012
    10:21:14|   Info| Property(S): MsiNetAssemblySupport = 4.0.30319.1
    10:21:14|   Info| Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
    10:21:14|   Info| Property(S): RedirectedDllSupport = 2
    10:21:14|   Info| Property(S): MsiRunningElevated = 1
    10:21:14|   Info| Property(S): Privileged = 1
    10:21:14|   Info| Property(S): USERNAME = administrator
    10:21:14|   Info| Property(S): COMPANYNAME = Slalom, LLC
    10:21:14|   Info| Property(S): DATABASE = C:\Windows\Installer\3830b05a.msi
    10:21:14|   Info| Property(S): UILevel = 2
    10:21:14|   Info| Property(S): OriginalDatabase = C:\Windows\Installer\3830b05a.msi
    10:21:14|   Info| Property(S): MsiUISourceResOnly = 1
    10:21:14|   Info| Property(S): ACTION = INSTALL
    10:21:14|   Info| Property(S): ROOTDRIVE = C:\
    10:21:14|   Info| Property(S): CostingComplete = 1
    10:21:14|   Info| Property(S): OutOfDiskSpace = 0
    10:21:14|   Info| Property(S): OutOfNoRbDiskSpace = 0
    10:21:14|   Info| Property(S): PrimaryVolumeSpaceAvailable = 89323296
    10:21:14|   Info| Property(S): PrimaryVolumeSpaceRequired = -32624
    10:21:14|   Info| Property(S): PrimaryVolumeSpaceRemaining = 89355920
    10:21:14|   Info| Property(S): REINSTALL = ConfigWizard,Outlook,CoreClientFiles,LaptopClientFiles,Installer
    10:21:14|   Info| Property(S): PrimaryVolumePath = C:
    10:21:14|   Info| Property(S): ASPDOTNETPATH = c:\Windows\Microsoft.NET\Framework\v4.0.30319\
    10:21:14|   Info| === Logging stopped: 4/18/2012  10:21:14 ===
    10:21:14|   Info| InstallerException: 1603
    10:21:14|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspUninstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: Fatal error during installation.
       at Microsoft.WindowsInstaller.Installer.RemovePatches(String[] patches, String productCode, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspUninstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    10:21:16|   Info| InputResult: Cancel
    10:21:16|   Info| CrmAction execution time; MspUninstallAction; 00:03:59.3128206
    10:21:16|   Info| InstallerException: Action Microsoft.Crm.UpdateWrapper.MspUninstallAction failed.
    10:21:16|  Error| Install exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspUninstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: Fatal error during installation.
       at Microsoft.WindowsInstaller.Installer.RemovePatches(String[] patches, String productCode, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspUninstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
       at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Uninstall(IDictionary savedState)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.InvokeUninstall(Installer installer, IDictionary savedState)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalUninstall(IDictionary savedState)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.Uninstall(IDictionary savedState)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Uninstall(IDictionary data)
       at Microsoft.Crm.Setup.Common.SetupBase.ExecuteOperation()
    10:21:16|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation
    10:21:16|   Info|  failed.
    10:21:16|   Info|  Setup did not complete successfully.

    Action Microsoft.Crm.UpdateWrapper.MspUninstallAction failed.
    Fatal error during installation.

    10:21:16|  Error| Setup did not complete successfully.
    10:21:16|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.RunInternal
    10:21:16|Verbose| Update Not Completed
    10:21:16|   Info| Update Rollup 7 for Microsoft Dynamics CRM for Outlook (KB2600643) was not removed from your system because of the following problems:

    Action Microsoft.Crm.UpdateWrapper.MspUninstallAction failed.
    Fatal error during installation.

    10:21:16|   Info| ActivatePage(HotfixFinishPage)

    Wednesday, April 18, 2012 5:23 PM

Answers

  • The thread is more than 6 months old so it might not be a problem for you anymore.

    I hit the same problem while trying to uninstall UR 11. I pointed to a Client.msi file in my 'C:\Program Files (x86)\Microsoft Dynamics CRM\Client' folder but got this error stating it isn't a valid install file. The I downloaded the outlook client again and extracted it another folder. The Client.msi file was present in it.

    I tried the uninstall action again and pointed to this Client.msi and the uninstall worked.

    Friday, November 16, 2012 7:55 PM

All replies

  • Have you tried contacting Microsoft Support?  They can help you troubleshoot this.

    Jamie Miley
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    Thursday, April 19, 2012 1:14 PM
    Moderator
  • The thread is more than 6 months old so it might not be a problem for you anymore.

    I hit the same problem while trying to uninstall UR 11. I pointed to a Client.msi file in my 'C:\Program Files (x86)\Microsoft Dynamics CRM\Client' folder but got this error stating it isn't a valid install file. The I downloaded the outlook client again and extracted it another folder. The Client.msi file was present in it.

    I tried the uninstall action again and pointed to this Client.msi and the uninstall worked.

    Friday, November 16, 2012 7:55 PM