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Dashboard crash while opening on Win10 Pro (64 bit) RRS feed

  • Question

  • This occurs when trying to start the Dashboard or Launchpad on only one machine. Here is the associated information from Event Viewer:

    Faulting application name: DashboardClient.exe, version: 6.1.8800.16385, time stamp: 0x4d6ed24f
    Faulting module name: atiumd64.dll, version: 9.14.10.1128, time stamp: 0x55d7d48e
    Exception code: 0xc0000094
    Fault offset: 0x0000000000519ae4
    Faulting process id: 0x294c
    Faulting application start time: 0x01d1219b287973c0
    Faulting application path: C:\Program Files\Windows Server\Bin\DashboardClient.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiumd64.dll
    Report Id: 3677c727-6682-4bb1-b92e-f4cc494f29e5
    Faulting package full name:
    Faulting package-relative application ID:

    I tried uninstalling and reinstalling the connector software, and got the same result.

    Wednesday, November 18, 2015 1:12 AM

Answers

  • Hi,

    >Faulting module path: C:\WINDOWS\SYSTEM32\atiumd64.dll
    You may try to use “sfc /scannow” or DISM.exe to check/repair system file.

    Since the problem only happened on specific Windows 10 client, any change before this problem happened? 

    Check and install available Windows Update, it might be helpful for resolving some known issues.

    Best Regards,
    Eve Wang

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    Wednesday, November 18, 2015 9:16 AM