Answered by:
Office 2007 will not Activate on XP SP3

Question
-
I have many new copies of Office 2007 Professional. I attempted to install it on one PC and it installs fine, it just will not Activate. It indicates that the key is invalid. I uninstalled it, rebooted, deleted opa12.dat, rebooted again, and attempted to install the same copy again. Again it failed. I took the same copy to a different pc, installed it, and Activation failed. I performed the same steps on this pc as I did to the previous one and it installed fine and Activated. I didn't touch the registry in either case. What else can I do? I've tried several different copies of Office 2007 on the pc that failed Activation and it continues to fail. Obviously, my copies are brand new retail versions and key are authentic. I also ran Windows Validation. XP validated, but Office 2007 Professional does not validate because it cannot Activate.
UPDATE: New attempt...After uninstalling, rebooting again, and deleting the OPA12.DAT file, I also went into regedit and deleted: HKEY_LOCAL_MACHINE, SOFTWARE, Microsoft, Office, 11.0, and 12.0. Rebooted and attempted another install using another new copy of Office 2007 Professional. Same result...it will not Activate. Went through the complete uninstall and deleting of everything indicated above and Reinstalled Office 2003 Standard. It Activated without any issues. I still need to get Office 2007 Professional installed on this XP SP3 workstation.
Diag results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-4QFYB-MTYY3-Q2BBM
Windows Product Key Hash: /cDMZz7XxS9459Q9fUHrLk8/luE=
Windows Product ID: 76487-OEM-2227681-63748
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {D27CD190-0B9A-4A20-96DA-653DE5BA1891}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
Microsoft Office Professional 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D27CD190-0B9A-4A20-96DA-653DE5BA1891}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q2BBM</PKey><PID>76487-OEM-2227681-63748</PID><PIDType>3</PIDType><SID>S-1-5-21-789336058-1004336348-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ3510J_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>JOQ3510J.86A.0559.2007.0726.0425</Version><SMBIOSVersion major="2" minor="4"/><Date>20070726000000.000000+000</Date></BIOS><HWID>C04539970184807A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>ABB3189111536BC</Val><Hash>Y/QMHy6Efa5Y/jRgaI7aS0rP0jI=</Hash><Pid>89392-862-3100064-65179</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: no
Marker string from BIOS: N/A
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AI was able to Activate the first copy that failed on this pc, on another pc, so it's not any of the Office 2007 Professional software. It is an issue on this pc that continues to fail Activation.
- Edited by Doyle Baker Friday, August 6, 2010 9:41 PM
Thursday, August 5, 2010 3:23 PM
Answers
-
Hello Doyle Baker,
I don't think there is much we are going to be able to help you with here on the forum regarding this issue.
Please create a (no cost) support request at http://support.microsoft.com/gp/contactwga, hopefully they will be able to help you get to the bottom of this problem.
Good luck!
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Edited by Dan at IT Associates Tuesday, August 10, 2010 12:18 PM typos
- Marked as answer by Darin Smith MS Tuesday, August 10, 2010 9:43 PM
Tuesday, August 10, 2010 12:18 PM
All replies
-
"Doyle Baker" wrote in message news:ba394f46-859e-4f60-af7f-af82dea07016@communitybridge.codeplex .com...I have many new copies of Office 2007 Professional. I attempted to install it on one PC and it installs fine, it just will not Activate. It indicates that the key is invalid. I uninstalled it, rebooted, deleted opa12.dat, rebooted again, and attempted to install the same copy again. Again it failed. I took the same copy to a different pc, installed it, and Activation failed. I performed the same steps on this pc as I did to the previous one and it installed fine and Activated. I didn't touch the registry in either case. What else can I do? I've tried several different copies of Office 2007 on the pc that failed Activation and it continues to fail. Obviously, my copies are brand new retail versions and key are authentic. I also ran Windows Validation. XP validated, but Office 2007 Professional does not validate because it cannot Activate.
Do you have any other copies of any Office programs on the other computers? If so uninstall the program and any activation assistant you may find in the control panel on each machine. Are all the computers up to date with all the service packs?Thursday, August 5, 2010 7:14 PM -
Hello Doyle Baker,
Install Office on the computer in question.
Then follow these instructions: In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility. When asked, click the "Continue" button. When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Edited by Dan at IT Associates Friday, August 6, 2010 9:20 PM typo
Friday, August 6, 2010 11:11 AM -
Diag results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-4QFYB-MTYY3-Q2BBM
Windows Product Key Hash: /cDMZz7XxS9459Q9fUHrLk8/luE=
Windows Product ID: 76487-OEM-2227681-63748
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {D27CD190-0B9A-4A20-96DA-653DE5BA1891}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
Microsoft Office Professional 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D27CD190-0B9A-4A20-96DA-653DE5BA1891}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q2BBM</PKey><PID>76487-OEM-2227681-63748</PID><PIDType>3</PIDType><SID>S-1-5-21-789336058-1004336348-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ3510J_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>JOQ3510J.86A.0559.2007.0726.0425</Version><SMBIOSVersion major="2" minor="4"/><Date>20070726000000.000000+000</Date></BIOS><HWID>C04539970184807A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>ABB3189111536BC</Val><Hash>Y/QMHy6Efa5Y/jRgaI7aS0rP0jI=</Hash><Pid>89392-862-3100064-65179</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: no
Marker string from BIOS: N/A
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AI was able to Activate the first copy that failed on this pc, on another pc, so it's not any of the Office 2007 Professional software. It is an issue on this pc that continues to fail Activation.
Friday, August 6, 2010 9:46 PM -
Hello Doyle Baker,
Could you run the mgadiag on the computer that was able to get this installation of Office activated and post it?
On the original computer that still can't activate an installation of Office, please try a Telephonic Activation and let us know the results.
How to Activate Office 2007: http://office.microsoft.com/en-us/sharepoint-designer-help/activate-microsoft-office-programs-HA001233434.aspx
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Saturday, August 7, 2010 12:48 AM -
Telephone Activation fails. Indicates that the Key is not valid.
From the pc that was able to Avtivate Office 2007 Professional:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-TCTRB-PVPCJ-G7F2W
Windows Product Key Hash: Pzk9HoTjBwBUXfGDYobPGv4eSJE=
Windows Product ID: 76487-OEM-2240024-18931
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {FE6E3CB4-10AD-41AF-980A-8B2D95413E5C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE6E3CB4-10AD-41AF-980A-8B2D95413E5C}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G7F2W</PKey><PID>76487-OEM-2240024-18931</PID><PIDType>3</PIDType><SID>S-1-5-21-602162358-2052111302-682003330</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ965GF_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CO96510J.86A.5773.2007.0206.0046</Version><SMBIOSVersion major="2" minor="4"/><Date>20070206000000.000000+000</Date></BIOS><HWID>CDAB03680184807A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>65F978A38293266</Val><Hash>hteSv+7/lwKuKmZUxUS6MfSvw/M=</Hash><Pid>89451-307-3293236-66915</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: no
Marker string from BIOS: N/A
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AMonday, August 9, 2010 3:23 PM -
Hello Doyle Baker,
I don't think there is much we are going to be able to help you with here on the forum regarding this issue.
Please create a (no cost) support request at http://support.microsoft.com/gp/contactwga, hopefully they will be able to help you get to the bottom of this problem.
Good luck!
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Edited by Dan at IT Associates Tuesday, August 10, 2010 12:18 PM typos
- Marked as answer by Darin Smith MS Tuesday, August 10, 2010 9:43 PM
Tuesday, August 10, 2010 12:18 PM