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Validation issue RRS feed

  • Question

  • I bought my current computer about 4 years ago through Dell with Windows XP installed. Through work I was required to upgrade to XP Pro with a legitimate company cirtificate.One month after the 3 year service contract was up on the computer, the mother board fried. Dell refused to repair so I had the computer rebuilt by a local company and they reinstalled XP Pro. Over the past few yars I occasionally get a message from Microsoft that validation does not match. Just two days ago after a routine update I now get a frequent message on startup saying my validation code does not match and I should buy a new licence /key. I will not pay again. Do not tell me to go to the vender Dell or to my work as I am now retired. This is not a stolen or  a pirated version. I own the original. I simply want to know how to remove this anoying message from Microsoft who invaded my computer privacy with out my permission.

    Alan

    Tuesday, August 8, 2006 8:31 PM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Tuesday, August 8, 2006 9:11 PM
    Moderator