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Windows Genuine Advantage validation failure RRS feed

  • Question

  • Hello,

    I own two systems, originally identical. Each has had a data drive (not the boot drive) addition or replacement so they are no longer 'exactly' the same.

    They are both now experiencing Windows Genuine Advantage software validation failures.

    I have the original installation CDs, with CoAs, for both of them. The only *solution* Microsoft seems to be offering me is to purchase Windows again and I donot feel I should have to do that.

    I have contacted tech. support at the vendor (Polywell Computers) numerous times, to no avail; they have finally sent me here. I am at my wit's end with this, can someone help?

    WGA Diagnostic tool output follows:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked PID
    Validation Code: 11

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FW9FM-6PYV2-6FPCG
    Windows Product Key Hash: Bfch8KeXAxQoagWnxIbsE9VEgio=
    Windows Product ID: 55274-OEM-2249945-97774
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {033C16DA-E743-4770-AF67-66E74BCB700A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 11
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.1
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.1
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{033C16DA-E743-4770-AF67-66E74BCB700A}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6FPCG</PKey><PID>55274-OEM-2249945-97774</PID><PIDType>3</PIDType><SID>S-1-5-21-1177238915-1547161642-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1016.001</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date></BIOS><HWID>8F5B339F01846772</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.1"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7380A45F06A3770</Val><Hash>dY4Z5pEz1zPu5lThrVTr+/RkU4A=</Hash><Pid>70145-OEM-5795216-54405</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1C021:GENUINE C&C INC|198B8:Semp Toshiba Informatica Ltda|198B8:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Sunday, October 18, 2009 2:47 PM

Answers

  • From your MGA report:

    WGA Data-->
    Validation Status: Blocked PID
    Validation Code: 11

    Apparently, the product key used to install your OEM copy of Windows XP Professional came from Toshiba Corporation.  Since you do not have a Toshiba computer, the product key has been blocked from use.

    See: Marker string from BIOS: 1C021:GENUINE C&C INC|198B8:Semp Toshiba Informatica Ltda|198B8:TOSHIBA CORPORATION

    Contact the entity that sold you the software and demand a "genuine" Windows XP Professional OEM product key (you can send them a copy of your MGA report as proof).  Otherwise visit Microsoft Genuine Advantage and click on Validate Windows.  When validation fails, click on the Get Genuine Button to learn how to acquire a WGA Kit.
    Carey Frisch
    Sunday, October 18, 2009 3:51 PM
    Moderator