Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
CRM 2013 SP1 online : Uninstalling managed solution problem RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello there,

    I have installed InsideView solution from their website into my CRM 2013 SP1 online installation.

    http://www.insideview.com/insideview-microsoft-dynamics-crm-2013

    Now, when i try to uninstall it after using it for 1 day, it throw me following error.

    This solution cannot be uninstalled because the 'LocalizedLabel' with id '13a73990-850b-e411-bdb6-6c3be5a8a144(Form)'  is required by the 'ServiceEnhancements610' solution. Uninstall the ServiceEnhancements610 solution and try again.

    I have tried to find out every possible solution over internet but all seems for on-premise version where they find particular localized label from database and delete that out unsupportable. but for online nothing seems helping. this kind of issue of circular dependency Microsoft should get rid of.

    Can anybody please help in what workaround should be used to uninstall this solution or any SDK message which help me to get particular localized label display name from the ID provided so that i can proceed to remove that manually from UI.

    For Microsoft support guys : ServiceEnhancements610 is a part of CRM installation which contains items updated in SP1 by Microsoft. so uninstalling that native solution doesn't make sense here and also its not allowed to rollback CRM from 6.1 to back 6.0. so i'm stuck at this point.

    Regards,

    Hiren Solanki.

    Thanks and regards,
    Hiren Solanki.
    Please vote or mark as a answer if it helped you.


    Wednesday, July 16, 2014 2:05 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Hiren,

    many thanks for using Microsoft Forums and Communities. I am sorry to hear that you run into this issue. I understand that the issue occurs in CRM Online organization.

    Have you contacted Microsoft Support in this regards ? I would strongly recommend you to benefit from the included into your CRM online subscription Technical Support and open a Support Request with CRM Online Support Team following these steps: 

    - Log in to the Web Portal https://portal.microsoftonline.com/ with an Admin user

    - Go to Support > select “New Support Request”

    - Provide details about the issue you are experiencing/ your questions and your contact details

    - Submit the Support Request

    In addition if you have a product or service suggestion, I would encourage you to log it at Microsoft Connect platform https://connect.microsoft.com/
    and provide insight to the Microsoft development community about it.

    Thank you very much in advance.

    Please let us know if this helps.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

    Follow EMEA Microsoft Dynamics CRM Support on Twitter  https://twitter.com/MSDynCRMSupport



    Sunday, July 20, 2014 6:50 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Has there been any feedback from Microsoft on this. We have the same problem.

    Wednesday, August 20, 2014 3:03 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Brett,

    Unfortunately we haven't heard about anything from Microsoft Yet. 

    We have been asked to log support ticket but we haven't yet logged it. if you do so can you please just update me regarding.

    Many Thanks,

    Hiren Solanki.

    Thanks and regards,
    Hiren Solanki.
    Please vote or mark as a answer if it helped you.

    Wednesday, August 20, 2014 6:14 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Hiren and Brett,

    I can confirm that this behavior was verified as design mistake and will be addressed with CRM 2013 SP1 UR1. Thank you for your understanding and apologies for any inconveniences this issue might have caused you.

    If you have any questions or doubts, please us know.  

    Thank you.

    Nina Peneva

    Microsoft Dynamics CRM

    Follow EMEA Microsoft Dynamics CRM Support on Twitter  https://twitter.com/MSDynCRMSupport

    Nina Peneva Support Engineer Microsoft Dynamics CRM Follow EMEA Microsoft Dynamics CRM Support on Twitter https://twitter.com/MSDynCRMSupport

    Wednesday, August 20, 2014 11:30 AM