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Office Genuine Advantage Error Message RRS feed

  • Question

  • I keep on getting an error message when starting my laptop re: office genuine advantage. I do have legal software.
    Windows Genuine Advantage Notification has encountered a problem and needs to close.  We are sorry for the inconvenience.
    Please assist

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VW3P7-YHQQ6-C7RYM
    Windows Product Key Hash: ZcgwvstIxQC+DhtQDO8/GmF+gus=
    Windows Product ID: 76487-OEM-2211906-00100
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {84466115-2200-4B55-BFD5-E0B8EF413F54}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 100
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{84466115-2200-4B55-BFD5-E0B8EF413F54}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C7RYM</PKey><PID>76487-OEM-2211906-00100</PID><PIDType>2</PIDType><SID>S-1-5-21-1013380978-4145354711-108053534</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 4670 </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3233</Version><SMBIOSVersion major="2" minor="4"/><Date>20060711000000.000000+000</Date><SLPBIOS>AcerSystem ,AcerSystem </SLPBIOS></BIOS><HWID>B12D3E07018400FE</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Inc.</name><model>AcerSystem</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3C174E6C40A86AC</Val><Hash>RS8RzPAQXR/uegrmiZegaG22PN8=</Hash><Pid>81599-854-0347957-65918</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 16A83:Acer Incorporated|116B0:Acer Incorporated
    Marker string from OEMBIOS.DAT: AcerSystem ,AcerSystem

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, November 9, 2009 8:10 PM

Answers

  • Hello Alberto Pepler,

    Please go to this web site http://www.microsoft.com/genuine/diag/default.aspx? and click on the "Start Diagnostics" button.

    If the diagnostics program finds any problems that it can fix, it will tell you so and ask you to let it fix them.  Please do so.

    Then, come back here and let us know what it found and what it fixed, and whether you still encounter the error message on startup.

    Thank you! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 13, 2009 9:59 PM
    Monday, November 9, 2009 10:52 PM

All replies

  • Hello Alberto Pepler,

    Please go to this web site http://www.microsoft.com/genuine/diag/default.aspx? and click on the "Start Diagnostics" button.

    If the diagnostics program finds any problems that it can fix, it will tell you so and ask you to let it fix them.  Please do so.

    Then, come back here and let us know what it found and what it fixed, and whether you still encounter the error message on startup.

    Thank you! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 13, 2009 9:59 PM
    Monday, November 9, 2009 10:52 PM
  • No reply from original poster.

    Posted question is assumed to have been resolved.

    Darin MS
    Friday, November 13, 2009 9:23 PM