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Installation error RRS feed

  • Question

  • My younger brother did something stupid with our PC and now it is a complete mess... We have a service pack 2 CD and XP cd  as well (older version)... Originally, the PC has winxp but my brother installed the service pack... Now the PC has 2 OS..when you try to restart, you must select which one you want to run.(.the original XP or the service pack.)

    Because the PC is becoming so slow, I want to delete all of it's contents and re-install my original win XP CD..but the thing is, I am getting an error that says.

    "Setup cannot continue because the version of windows in your computer is newer than the version on the CD"..

    I want the older version in the CD so please help me how do I continue the installation and delete all files/contents on my PC..

    Thanks
    Monday, January 7, 2008 12:40 AM

Answers

  • Hello Raden,

     

            Interesting situation SadThank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic. I suggest posting your question to the Discussions in Windows XP General newsgroups here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

            First I would check with Technicial Support for your system and seek guidance. They are responsible for providing Technical Support. There should have been a recovery systems disc provided along with all the hardware drivers for the system. IN turn this should restore the system back to factory new. If your computer is a custom built system then I would seek support from the business who built the computer. Also you may receive detailed instructions for installing Windows XP located at:  http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx . Next you will need to use windows update and install all the critical updates which will patch windows against all the latest vulnerabilities. Also check and see if all your drivers are installed correctly. Should any of the drivers not be installed then you will need to search on the manufacturer's website. 

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Monday, January 7, 2008 8:27 PM

All replies

  • Monday, January 7, 2008 7:21 PM
    Moderator
  • Hello Raden,

     

            Interesting situation SadThank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic. I suggest posting your question to the Discussions in Windows XP General newsgroups here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

     

            First I would check with Technicial Support for your system and seek guidance. They are responsible for providing Technical Support. There should have been a recovery systems disc provided along with all the hardware drivers for the system. IN turn this should restore the system back to factory new. If your computer is a custom built system then I would seek support from the business who built the computer. Also you may receive detailed instructions for installing Windows XP located at:  http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx . Next you will need to use windows update and install all the critical updates which will patch windows against all the latest vulnerabilities. Also check and see if all your drivers are installed correctly. Should any of the drivers not be installed then you will need to search on the manufacturer's website. 

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Monday, January 7, 2008 8:27 PM