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Downgread IE7 to IE6 in HP T5730 Thin Client

    General discussion

  •  
    : Initial Question/Comment: hi, i want to downgread IE7 to IE6 from my XPe Thin Client...

     Alvin Wang has joined this session!

     Connected with Alvin Wang. Your Reference Number for this chat is 2281283.

    Alvin Wang: Thank you for contacting the Microsoft Partner Network Online Concierge. Please give me a moment while I review your question.

    : hi mr alvin

    Alvin Wang: May I have your name please?

    : i m vimal from India /guj

    Alvin Wang: Hi Vimal, I understand you want to downgrade IE7 to IE7. May I know which the operating system is, Windows Vista or Windows 7?

    Alvin Wang: Sorry. IE 7 to IE 6.

    : ie7 to IE6

    : windows XP Embeded

    : i have HP t5730 Thin Clinet

    Alvin Wang: I see. You may try to check whether IE 7 can be found in Add or Remove Programs from Control Panel.

    Alvin Wang: If yes, you may try to remove it.

    : not that optin is not avialable

    Alvin Wang: Okay. Please wait for a moment. Let me double check on this.

    : i check do this artical process also "http://support.microsoft.com/kb/927177"

    Alvin Wang: May I know whether the steps on the KB article have been performed successfully?

    : no

    : and also i install ie7 and remove by using " spuninst.exe"

    Alvin Wang: Do you mean after running spuninst.exe, IE7 is still on?

    : yeah

    : process was success fully done but original IE is existing in my XPe os

    Alvin Wang: Have you restarted your computer to check?

    : my biggest order is on hold due to this reason

    : yeah

    : please help for this...

    Alvin Wang: I see. Let me check on this.

    : if you have any ie7 removal tools so please give me..

    : i also using cc cleaner but ie 7 is not listed

    Alvin Wang: I am afraid we have not this kind tool. Additionally, I suggest you refer to the following web page too:
    You cannot uninstall Internet Explorer 7 or Internet Explorer 8 after you install Windows XP Service Pack 3
    http://support.microsoft.com/kb/950719

    : i have 2GB Flash memory in my thin client...

    : so not possible to install sp3

    : it's a Windows XP Embeded OS...

    : not reguler os

    Alvin Wang: Sorry for the information. Thank you for the clarification. Let me double check on this.

    : i f possible u can take information....right now i m talk from hp t5730 thin client

    : and it's fress installation

    Alvin Wang: I see. Thank you for the information. Please bear me longer.

    : ok

    Alvin Wang: Vimal, I suggest you try to use the following tool to check:
    Internet Explorer 7 Beta 2 Uninstall Toolkit
    http://www.microsoft.com/downloads/details.aspx?FamilyID=671baf16-52a3-410c-85a8-931ea6de5ff8&DisplayLang=en

    I understand this tool is for IE7 Beta version. However, you may take a try.

    : allredy i triying

    Alvin Wang: Could you perform sfc /scannow to check the drive?

    : Embeded os has no any that type of command

    : i trying all method from last three days...

    : customer is Aditya Birla Group...

    : Baroda...

    : / gujarat /india

    : they need up to 400 Thin Client

    Alvin Wang: I see. I appreciate your efforts and time. At this time, I am afraid you need to refer to our technical support team directly.

    Alvin Wang: Please understand that we're non-technical support team and what we can do for you is to locate some existing articles or give a website navigation. Please refer the following link to contact our technical support center and work with our support engineer for further technical assistance.

    5-Pack of Professional Support Incidents
    https://partner.microsoft.com/global/supportsecurity/40011424

    You can also post your issue in the Partner Private Newsgroups and a support professional will respond within 24 business hours. As a Microsoft Partner, you have complimentary technical support through the private newsgroups without using your support account.

    https://partner.microsoft.com/US/supportsecurity/40014662


    Alvin Wang: I apologize for the inconvenience. Your understanding will be appreciated.

    : i will try...

    : thank you for support.. Please if you getting any solution so please call me +91-9824111686

    Saturday, April 03, 2010 5:49 AM