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    i need help removing Trojan:Win32/Boaxxe.B

     

    thanks

    Monday, March 24, 2008 11:46 PM

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    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

     

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Tuesday, March 25, 2008 12:35 AM
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     Stephen Boots wrote:

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

     

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    of course im using windows live one care. this whole thing is stuck in a loop and cant get rid of my problem. live one care is not user friendly.

    Tuesday, March 25, 2008 12:44 AM
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    You say, "of course," but you didn't state that in your post.

    Sorry for assuming that you were not using OneCare, but there are a significant number of posts here for virus problems that are not made by OneCare users. And sorry that you are having a problem with OneCare in this case, too.

     

    In any event, the last paragraph of my response directs you to contact support for help with removal.

    What do you mean by "stuck in a loop?" Are you seeing "Quarantine Failed?" or are you repeatedly getting a message from OneCare that the virus has been detected?

    See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

     

    Tuesday, March 25, 2008 1:00 AM
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    one care scans, finds the trojan, then i click remove, its says its removed and must scan again, i scan again, it finds the trojan again, i remove again, says it must scan again, finds the trojan again, and so on and so on

    Tuesday, March 25, 2008 1:01 AM
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    Ah. That's annoying.

     

    Okay, the following is *not* user friendly, but should be effective and is what support will likely have you do:

    http://support.microsoft.com/kb/925222

    This explains how to run OneCare in Safe Mode to scan the specific folder where the infection continues to be found per the report, or the entire computer, depending on how you execute the command line scan utility.

    -steve

    Tuesday, March 25, 2008 1:08 AM
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    i cannot logon in safe mode... says username and password are incorrect. they are the same name and pass i use to logon normally.

     

    appreciate the help.

    Tuesday, March 25, 2008 1:11 AM
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    Check your caps lock and num local keys first.

    I think it may be best for you to contact support as I originally suggested.

    -steve

     

    Tuesday, March 25, 2008 11:34 AM
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    I have done the safemode scan and found it in a .dll file C:\WINDOWS\system32\appmgrj.dll, which is locked to any changes...how do i scrub this??

    Thursday, May 29, 2008 9:28 PM
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     ReplacedWings wrote:

    I have done the safemode scan and found it in a .dll file C:\WINDOWS\system32\appmgrj.dll, which is locked to any changes...how do i scrub this??

    I'm not familiar with that .dll or why it would be locked when you are in Safe Mode.

    Since you are using Windows Live OneCare and you have been infected, but OneCare cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

     

    -steve

    Thursday, May 29, 2008 9:38 PM
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    The OneCare antimalware team is interested in hearing from anyone who is infected by this Trojan. If you have this Trojan detected and quarantined or quarantine failed, please send an email to me and I'll pass on your email to them. Please include your contact information in the message.

    Use a Subject line including "OneCare BoaxxeB"

    In the message body include this URL: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3419228&SiteID=2

    Send it to sboots@mvps.org

     

    Thanks.

    -steve

    Friday, June 6, 2008 1:42 AM
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    Hello All.. Please help me remove the Trojan-Dropper.Win32.Boaxxe.bi


    I'v been TRYING ALL LONG FOR full 3 days with different soft wares & anti-viruses & Trojan remover..

    My ZoneAlarm EXtreme Suite often pops up to report having Quarantined the trojan, offers the restart inly to report the same..

    Help me remove this.. I havenot seeen a single thread that poses to remove this trojan..
    Sunday, December 13, 2009 9:30 AM
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    Hello All.. Please help me remove the Trojan-Dropper.Win32.Boaxxe.bi


    I'v been TRYING ALL LONG FOR full 3 days with different soft wares & anti-viruses & Trojan remover..

    My ZoneAlarm EXtreme Suite often pops up to report having Quarantined the trojan, offers the restart inly to report the same..

    Help me remove this.. I havenot seeen a single thread that poses to remove this trojan..

     

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here:  www.bleepingcomputer.com or http://aumha.net/

    For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, December 14, 2009 12:48 PM
    Moderator