I was testing Beta 2.0, and relatively stable and happy with it. My router vendor was offering a beta test of router based protection, so I uninstalled WLOC from my 3 computers (1 Vista Home Premium, 1 XP Home, 1 XP Pro) in order to check out the alternate product.
I ran this new product for a week, and had a need to install some other software from CDROM. The computer I tried to install (XP Pro) on didn't show its CD, so I removed in device manager, rescanned hardware, and there was still an error. Properties of the CD indicated the registry entry for the device was missing or corrupt. OK, I'll give up on this one, move to one of the other machines and map its CD as a network resource. Strange coincidence. Same problem on all three computers. No CD/DVD, and same error noted with registry missing or corrupt.
Hooray for system restore on 2 of the three machines. Restored to day before product change, and the CD Drives reappeared. The third machine wouldn't/couldn't complete the restore, so I'll leave it alone for now.
The 2 machines that DID restore had enough registry and system settings that they though WLOC was still installed, although it really wasn't. I uninstalled on both machines. Hmmmm, the CD / DVD drives disappeared again and showed the same errors. Reinstall, and the drives come back.
On the third machine that I couldn't restore, I simply reinstalled WLOC and the stinkin' CD/DVD drive reappeared!
I'm too exhausted to uninstall and debug anymore tonight, but what in the world would uninstall of the product do to the registry that would cause this problem? Not gonna be a great experience for people that subscribe for a year and decide on different product afterwards.
I know this forum isn't MS support, but where should I go to report the problem and/or get it corrected?
When I uninstalled WLOC Beta 2.0 from my pc, I also lost my CD/DVD Drives!
System restore did not work for me I had to reinstall WLOC Beta 2. Now the CD/DVD Drives are back but my installation of WLOC Beta 2.0 is corrupted - asking me to "turn on virus and spyware monitoring" and "turn on the firewall".
Do you want to continue using OneCare 2.0 beta? If so, if rebooting doesn't get the a/v and firewall turned on, you may want to uninstall/reinstall once again. If you don't want to keep using the beta, try the tool I posted above from Doug Knox to fix the missing optical drives. Or use the link for support.
