Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
WTF!!!! It won't install and it takes all day to find customer support. Is this a JOKE???? RRS feed

 > 

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    If you provide some detail such as the error message when installation fails we may be able to help. Are you installing from a CD or did you purchase online? What operating system are you installing on?

    Saturday, September 20, 2008 10:50 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Ur Killinme,

     

    In support of Jim and yourself, I too would like some information in regards to your situation. What is your scenario? What are your Error or Dialog Messages?

     

    I am currently working on the customer support issue you presented. Again in support of Jim, I would like to help you if I can.

     

    Thank you for visiting the Live OneCare program forum.

     

    Rick, MS

    Sunday, September 21, 2008 12:15 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, October 1, 2008 4:35 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    I agree, I can't find a support telephone number. I had it, talked to people left and right who couldn't help me, and NOW that I've RESTORED my entire computer to it's factory settings and I need to call back to get help to install this program, I can't find the number. Maybe I should go back to the store and buy Norton?
    Tuesday, December 2, 2008 7:35 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
     GaryMass54 wrote:

     

    I agree, I can't find a support telephone number. I had it, talked to people left and right who couldn't help me, and NOW that I've RESTORED my entire computer to it's factory settings and I need to call back to get help to install this program, I can't find the number. Maybe I should go back to the store and buy Norton?

    Who have you talked to? You have made 3 posts to the forum and none have actually indicated what your specific problem is - what errors you are encountering, etc. - for anyone here to offer you any help. Here is my reply from your other post this evening:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are  a paid subscriber, even if you haven't been able to activate your subscription -

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=4198622&SiteID=2

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    By the way, it might be possible that we can help, if you had provided some details about what problems you are encountering with the installation instead of posting your same complaint about a lack of support 3 times. I answered your first post with the same offer to email me on 11/30 - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=4189449&SiteID=2

     

    -steve

    Wednesday, December 3, 2008 2:31 AM
    Moderator