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I Get Genuine Products - Then The Pop Up Appears On Media Player That I Haven't Got A Genuine Windows Tag! RRS feed

  • Question

  •  Hi, I really need your help.

    I bought my computer about 18 months ago. Now, everytime I try to download something, like Windows Media Player, a pop-up comes on saying that my computer is not genuine. I always get a key to change this, and then I try to download again. However, the pop-up returns. I thought it was a glitch at first, but I have noticed that it happens all the time. Please give me some advice!

    Heather-M-Ere!

    Wednesday, July 26, 2006 6:11 PM

Answers

  • Please follow this simple troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Wednesday, July 26, 2006 6:19 PM
    Moderator