"Dana29" wrote in message news:baa5426e-900a-4b4a-96d8-a7cc45a8560a...
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
If you can't access the desktop....
If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
5) Return to this thread
6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)