How to tell how many concurrent users are using CRM RRS feed

  • Question

  • Hello,

    I am wondering how could I check to see how many concurrent users are using CRM in an multitenant environment. Is there a service or something that I can monitor to get the number that I desire?

    Jason Cosman
    Friday, October 7, 2011 2:14 PM

All replies

  • Do you have "how many people are connected to CRM at the moment"? If so, that is not something that the CRM application monitors. CRM is a web-based service so to find out that type of information you will need to monitor IIS (the web server).


    Friday, October 7, 2011 3:16 PM
  • Hi,

    You can not check the online concurrent users using out of the box functionality, you might need to use session variables (not recommended as CRM itself is designed stateless) into the custom hosted asp.net web pages called into an IFrame or Sitemap to maintain the session count, else you can use CRM plugin or as Feridun Kadir mentioned  you can use IIS to dump the user request time in, you may also refer:

    The solution in the following links is available for Dynamics CRM 4.0 via IIS (http://blogs.msdn.com/b/crm/archive/2009/04/08/crm-usage-reporting-unleashed.aspx) , should work with CRM 2011. Its only supports On-Premise (company hosted CRM environment) and also not support IFD/Claim based authentication.

    You can use the solution mentioned in the following blog post for On-Premise IFD based authentication http://a33ik.blogspot.com/2010/04/crm-usage-report.html, it is developed for CRM 4.0, you may have to convert it to CRM 2011. If planning to use this solution in CRM 2011 then you may also try register CRM 4.0 plugin in CRM 2011 as mentioned in the following post: http://worldofdynamics.blogspot.com/2011/08/dynamics-crm-2011-registering-crm-40.html


    Jehanzeb Javeed

    Linked-In Profile |CodePlex Profile

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    Sunday, October 9, 2011 1:27 PM