locked
Windows Installer Issue RRS feed

  • Question

  • I am running Win XP with Service Pack 3.  My windows installer keeps giving me Error 1719,The Windows Installer service could not be accessed.  I have tried reregistering the windows installer and reinstalling the windows installer.  When I try to reinstall, it says that I have a version that is newer than the one I am trying to reinstall (I downloaded the file from Microsoft Help and Support.  This is my WGA diagnostic data:

     

     Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-88CXQ-4QTKQ-9D9B8
    Windows Product Key Hash: +4al44olbEtZXm2LkElwujZ7mEY=
    Windows Product ID: 55277-OEM-2146503-45483
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {1B696E02-CC90-4379-AAB0-532C5CE884E3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_E2AD56EA-761-b036_E2AD56EA-762-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B696E02-CC90-4379-AAB0-532C5CE884E3}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9D9B8</PKey><PID>55277-OEM-2146503-45483</PID><PIDType>3</PIDType><SID>S-1-5-21-2991494371-2440753921-1847062135</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8250               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20030128000000.000000+000</Date></BIOS><HWID>FBB03AE70184C052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8250</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9816F5344EA45D6</Val><Hash>Qf6OGEGWOEo4pMmDrBZT9JSnec0=</Hash><Pid>70145-747-9436724-57009</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

     

    Can you help??



    Friday, January 23, 2009 12:49 AM

Answers

  • Fabiodriven,

    Currently you have XP Home OEM System Builder installed. Your computer is a Dell Computer.  Dell uses OEM SLP versions of Windows. Do you currently have the original Dell Recovery Media Disk which came with your computer @ the time of purchase?  OEM-SLP means:

    Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used.

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:13 PM
    Friday, January 23, 2009 1:38 AM
  • Fabiodriven,

    Since your post is a problem with the Windows Installer, even though you are trying to install the WGA Validation control, your post is still technically off-topic to the forum.

    My suggestion would be one of the following, whichever is going to be easier for you to execute:

    1.  Backup your data and then do a clean installation of XP using the Dell-supplied OS Reinstallation CD.  Since your CD is SP1, and since the Windows Firewall is NOT turned on by default under SP1, please be sure to turn on the Windows Firewall (as well as install the protective programs of your choice, ie, antivirus and antimalware) before you connect to the internet.  After connecting, go to Windows Updates and get all the updates, which will be SP2 and then SP3.  Window sUpdate will install the required validation control as one of the first few updates.

    --OR--

    2.  Using your Dell OS Reinstallation CD as a base, "slipstream" both SP2 and then SP3 into the contents of the Dell CD.  The use this CD to run a repair reinstallation of XP.  The unique nature of the Dell CD requires special slipstreaming steps as described in this article:  http://vbdotnet.home.comcast.net/~vbdotnet/XP_SP2.htm

    Even though a repair reinstallation is designed to preserve data and installed programs, better to back up before running the repair "just in case."


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:11 PM
    Friday, January 23, 2009 3:53 AM

All replies

  • Fabiodriven,

    Currently you have XP Home OEM System Builder installed. Your computer is a Dell Computer.  Dell uses OEM SLP versions of Windows. Do you currently have the original Dell Recovery Media Disk which came with your computer @ the time of purchase?  OEM-SLP means:

    Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used.

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:13 PM
    Friday, January 23, 2009 1:38 AM
  • I have the reinstallation CD for XP including service pack 1 and a Dell Dimension ResourceCD.
    Friday, January 23, 2009 1:59 AM
  • Fabiodriven,

    Since your post is a problem with the Windows Installer, even though you are trying to install the WGA Validation control, your post is still technically off-topic to the forum.

    My suggestion would be one of the following, whichever is going to be easier for you to execute:

    1.  Backup your data and then do a clean installation of XP using the Dell-supplied OS Reinstallation CD.  Since your CD is SP1, and since the Windows Firewall is NOT turned on by default under SP1, please be sure to turn on the Windows Firewall (as well as install the protective programs of your choice, ie, antivirus and antimalware) before you connect to the internet.  After connecting, go to Windows Updates and get all the updates, which will be SP2 and then SP3.  Window sUpdate will install the required validation control as one of the first few updates.

    --OR--

    2.  Using your Dell OS Reinstallation CD as a base, "slipstream" both SP2 and then SP3 into the contents of the Dell CD.  The use this CD to run a repair reinstallation of XP.  The unique nature of the Dell CD requires special slipstreaming steps as described in this article:  http://vbdotnet.home.comcast.net/~vbdotnet/XP_SP2.htm

    Even though a repair reinstallation is designed to preserve data and installed programs, better to back up before running the repair "just in case."


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:11 PM
    Friday, January 23, 2009 3:53 AM