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Marie-Therese Clynch RRS feed

  • Question

  • Need tech support my lap top was loaded in 2010 with windows 7, I am getting the message that my windows is not genuine, obviously my activation key is not valid now --- how do I fix this!!!! 

    Kind Regards

    Marie- T Clynch

    Thursday, December 14, 2017 12:03 AM

Answers

  • MGA Diagnostic Report is Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Thursday, December 14, 2017 12:37 AM
    Moderator