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CRM 2011 Outlook CLient RRS feed

  • Question

  • CRM is configured in outlook.

    User had refreshed contacts in his blackberry. And automatically accounts got created for these contact. What might be the possible reason?

    Wednesday, April 10, 2013 5:56 AM

All replies

  • Hi,

    I think on page load account creation code has wriiten.

    Wednesday, April 10, 2013 7:59 AM
  • Hi,

    You can check the CRM Outlook options. Go to email tab, check the options of automatically creating the records from emails, meetings.

    Can uncheck the option for automatic creation of records.


    Regards, Karan Mittal If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

    Wednesday, April 10, 2013 10:37 AM
  • Option uncheck will block creating contacts, But just worried how contacts turned into accounts.:(
    Wednesday, April 10, 2013 12:25 PM
  • Do you mean the Accounts with 'AccountName' = 'Contacts FullName' are created ?

    Is there any plugin running on the creation of contacts?


    Regards, Karan Mittal If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

    Wednesday, April 10, 2013 12:29 PM
  • No Plugin on coontact...

    Nope. Accname is not contact name.  FOr these contacts, parent customer is mapped to these fault accounts created

    Wednesday, April 10, 2013 12:37 PM