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crm 2011 issues with charts in Dashboards RRS feed

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    Hi Everyone,

    I recently refreshed my staging environment with production data to make them identical. Here are the steps I used:

    1. Took a backup of prod db and stage db
    2. Deleted/Restored prod db on stage
    3. Imported new organization in deployment manager

    After this, the charts are not working, I get a message - The <Chart_Name> chart could not be rendered for the <Entity> record type.

    I have tried to revert the process and import the stage db backup to make everything the way it was before the refresh but the issue is still there. Hope I've explained the issue well, any help with this is greatly appreciated!

    Monday, December 29, 2014 6:54 PM

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    Hi,

    If the views associated with the charts have some filter which is not fetching any records then this kind of error is seen.

    Have you set any personal view for the charts in prod?

    Try changing the view for the chart and see if it renders. Use a OOB System view for confirmation.

    Thanks,

    Prasad

    Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.

    Tuesday, December 30, 2014 4:51 AM