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Windows Vista ™ Build 6002 This copy of Windows is not genuine

    Question

  • I recently had to reimage my laptop and then reinstall all updates. It was initially running okay until about 2 weeks ago when I received: “Windows Vista ™ Build 6002 This copy of Windows is not genuine”. I uninstalled all updates since that date and restarted my laptop but that did not help resolve the issue. Here is a copy of my Diagnostic Report. Can anyone help me resolve this issue?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7

    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=

    Windows Product ID: 89580-014-0000025-71519

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.0.6002.2.00010100.2.0.001

    ID: {A24E5E29-A943-4A40-BB4E-50AC8775C266}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Ultimate

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.120824-0336

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6001.18152

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A24E5E29-A943-4A40-BB4E-50AC8775C266}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-3796902658-817782362-1487100009</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RV212UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.17     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070319000000.000000+000</Date></BIOS><HWID>C6563A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>631D024AA04FF28</Val><Hash>3b7pHHA0nyau6K1BVDi1F+ve+rU=</Hash><Pid>81602-916-5192972-68083</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, Ultimate edition

    Description: Windows Operating System - Vista, RETAIL channel

    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89580-00142-014-000002-00-1033-6000.0000-3642012

    Installation ID: 329403326043494800997134667544913770447235021476198984

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: RP8F7

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAJJSumKDwFrugNIbz1kNozkjk4hUo1Pj28vSqpUYk5v+sViqF

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HP                          30BC   

      FACP                                   INTEL                     CALISTGA

      HPET                                    HP                          30BC   

      BOOT                                  HP                          30BC   

      MCFG                                 HP                          30BC   

      TCPA                                   HP                          30BB   

      APIC                                    HP                          30BC   

      SLIC                                      HPQOEM                             SLIC-MPC

      SSDT                                    HP                          30BC   

      SSDT                                    HP                          30BC   

      SSDT                                    HP                          30BC   

      SSDT                                    HP                          30BC   

    Wednesday, February 20, 2013 11:45 PM

Answers

  • The Key in use here is the Default Key for windows Vista Ultimate.

    For what version and edition of Windows is your machine licensed, according to the COA sticker on the case?

    Did you do an Anytime Upgrade to Ultimate?

    Assuming your sticker is for Ultimate, you need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 21, 2013 10:07 AM
    Moderator

All replies

  • The Key in use here is the Default Key for windows Vista Ultimate.

    For what version and edition of Windows is your machine licensed, according to the COA sticker on the case?

    Did you do an Anytime Upgrade to Ultimate?

    Assuming your sticker is for Ultimate, you need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 21, 2013 10:07 AM
    Moderator
  • Thanks for your reply. Yes, at some point I did upgrade to Ultimate but I don't have that product key any longer. The COA sticker is for Window's Vista. I don't mind going back to Window's Vista but when I try to use the key on the sticker it says invalid key. Do you know how I could go back to just Windows Vista and use the COA sticker product key?
    Sunday, February 24, 2013 6:25 PM
  • If you bought the Anytime Upgrade from Microsoft, then the Key should be in your account in the store - log back in using the same LiveID that you used for the purchase. You will need to use telephone activation to get the Key installed properly, as it can't easily be swapped in like a Retail Key could be.

    To go back to the Home premium that's (probably) on the sticker, you'd need to do a reformat and reinstall - either using the manufacturer's Recovery media, or using the ISO file you can download from the links here...

    http://www.heidoc.net/joomla/technology-science/microsoft

    The links are for downloads from the Digital River server run for MS.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 24, 2013 6:42 PM
    Moderator