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Validation says no Product key RRS feed

  • Question



  • I want to download an update and Microsoft says I don't have valid software product key.  I am looking at my product key in front of me on the software I purchased, and I don't know how to enter it in so I can download updates.  Any advice?
    Monday, May 19, 2008 9:13 PM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

     

    Tuesday, May 20, 2008 3:14 AM
    Moderator