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an invalid copy of office 2003 following a disc repair on laptop RRS feed

  • Question

  • I bought my laptop from Dell with office professional 2003 in 2004

    A couple of years ago my disc crashed and had to be replaced. I now find that when the validation software rune it tells me I do not have a legal version of office. Does this mean that the repair shop has loaded an unauthorised version of the software? I do not want to pay again for Office as i have already paid.

    Thursday, September 30, 2010 2:24 PM

Answers

  • Hello davepritch,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then go to the Office section of this forum http://social.microsoft.com/Forums/en-US/genuineoffice/threads , start a new thread by clicking on the Ask A Question link, and paste the report into your new thread.

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:44 PM
    Thursday, September 30, 2010 3:32 PM

All replies

  • Hello davepritch,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then go to the Office section of this forum http://social.microsoft.com/Forums/en-US/genuineoffice/threads , start a new thread by clicking on the Ask A Question link, and paste the report into your new thread.

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:44 PM
    Thursday, September 30, 2010 3:32 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, October 6, 2010 9:44 PM