locked
Genuine Advantage Star in tool bar is in chinese RRS feed

  • Question

  • I just installed 2007 Microsoft Office Professional and in the process of doing this the genuine advantge star popped up on my tool bar and its in chinese. if i click it or one of the 3 options it offers which are also in chinese... it takes me to chinese microsoft. tried to do a repair on office and it didnt seem to work.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
    Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
    Windows Product ID: 76477-OEM-2111907-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {0593D21B-CFC4-47D0-96D6-D90FF44BEFCF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.105.14
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.14
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: N/A, hr = 0x80004005
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0593D21B-CFC4-47D0-96D6-D90FF44BEFCF}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-1312657391-3776879338-3030576817</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A105</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.10</Version><SMBIOSVersion major="2" minor="31"/><Date>20060605000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>2F593F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.14"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="1.7.105.14"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>80E3DDB9E2C586</Val><Hash>XjLe1dJ52UAfu+/OdluaRBsOJD4=</Hash><Pid>89409-707-2426511-65892</Pid><PidType>14</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>73AB815A48FC26A</Val><Hash>I0FsGdKG+VrhGJR1PHDomOA1XL8=</Hash><Pid>81606-309-9770122-64781</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 15142:Semp Toshiba Informatica Ltda|15142:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Carey FrischMVP Wednesday, August 19, 2009 10:55 PM Moved to proper category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    • Edited by Rochoundr Wednesday, August 19, 2009 11:17 PM
    Wednesday, August 19, 2009 10:08 PM

Answers

  • From your posted report:

    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    What this means is your installed copy of Microsoft Office Professional Plus 2007 is, unfortunately, counterfeit.  It is a volume license copy with a non-genuine product key.
    Print a copy of the report, send it to the seller from whom you purchased it from, and demand a 100% refund.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, August 20, 2009 4:26 PM
    Thursday, August 20, 2009 1:47 AM

All replies

  • In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Carey Frisch
    Wednesday, August 19, 2009 10:56 PM
  • has been posted
    Wednesday, August 19, 2009 11:17 PM
  • From your posted report:

    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    What this means is your installed copy of Microsoft Office Professional Plus 2007 is, unfortunately, counterfeit.  It is a volume license copy with a non-genuine product key.
    Print a copy of the report, send it to the seller from whom you purchased it from, and demand a 100% refund.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, August 20, 2009 4:26 PM
    Thursday, August 20, 2009 1:47 AM