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This computer is not running genuine windows RRS feed

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  • Question

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    Here is the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

    Windows Product ID: 00359-OEM-8992687-00249

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {4CE142CB-5725-4906-88AB-A1CF22432C85}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-

     

    80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-

     

    80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-

     

    238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{4CE142CB-5725-4906-88AB-

     

    A1CF22432C85}

     

    </UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architec

     

    ture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-

     

    8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1808353869-439405823-

     

    3792451666</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20034,3749

     

    </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>23CN18W

     

    W</Version><SMBIOSVersion major="2" 

     

    minor="4"/><Date>20090918000000.000000+000</Date></BIOS><HWID>B4D93207018400F

     

    8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Paci

     

    fic Standard Time(GMT-08:00)

     

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><

     

    model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   

     

    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</

     

    Result><Products><Product GUID="{91120000-0031-0000-0000-

     

    0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office 

     

    system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applicatio

     

    ns><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" 

     

    Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" 

     

    Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" 

     

    Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800249-02-1033-7600.0000-3232009

    Installation ID: 017906375242781211713315170585097106033896482045154184

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: FJQKD

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 8/2/2011 4:06:39 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000200

    Event Time Stamp: 7:27:2011 10:50

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GGe3zI+en

     

    +qeuoLIhtKdHTpCIbqQkbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP LENOVO CB-01   

      HPET LENOVO CB-01   

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC LENOVO CB-01   

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

     

     

    please help resolve the issue..

    Tuesday, August 2, 2011 11:14 AM
    |

Answers

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    Hi Noel,

     

    Here is the diagonstic report after running CHSDSK and SFC..

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

    Windows Product ID: 00359-OEM-8992687-00249

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Paps K

    The only thing I can think of now is to uninstall SP1 and then reinstall it - you have significant file errors which are unlikely to be resolved any other way.
    If that fails, then really the best solution is probably going to be a recovery to ex-factory conditions.
     
    The alternative is to go to WGA support and get their help.
    WGA Support can be found here.
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 2:20 PM
    |
    Moderator

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  • Question
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    Here is the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

    Windows Product ID: 00359-OEM-8992687-00249

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000200

    Event Time Stamp: 7:27:2011 10:50

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     

    please help resolve the issue..


    Your problem is caused by the Tampered file highlighted above.
    The fact that the file is not listed in the File Scan Data filed as well implies that the problem is probably in a registry reference to the file, rather than the file itself.
    The quickest repair is probably a System Restore back to a time the system worked properly - at least as far back as the 27th July.
    Try that first, and then attempt Validation at www.microsoft.com/genuine/validate and see if that has helped - then post another MGADiag report so that we can check progress.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 12:58 PM
    |
    Moderator
  • Question
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    Noel, Thanks for the response...

    But I'm getting this message for more than a month or two, not sure going back to July 27th would help..Since it is quite far back, not sure when exactly it started, is there any good alternative to fix it..

     

    Regards,

    PapK

    Paps K
    Tuesday, August 2, 2011 1:13 PM
    |
  • Question
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    Noel, Thanks for the response...

    But I'm getting this message for more than a month or two, not sure going back to July 27th would help..Since it is quite far back, not sure when exactly it started, is there any good alternative to fix it..

     

    Regards,

    PapK

    Paps K

    Ah - I was going by the timestamp of the failed validation attempt. I would certainly be hesitant about using System Restore to go back more than a month.
     
    try a CHKDSK, followed by an SFC, as follows.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK   C:   /F
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 8:19 PM
    |
    Moderator
  • Question
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    Hi Noel,

     

    Here is the diagonstic report after running CHSDSK and SFC..

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

    Windows Product ID: 00359-OEM-8992687-00249

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {4CE142CB-5725-4906-88AB-A1CF22432C85}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{4CE142CB-5725-4906-88AB-A1CF22432C85}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1808353869-439405823-3792451666</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20034,3749</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>23CN18WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20090918000000.000000+000</Date></BIOS><HWID>B4D93207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800249-02-1033-7600.0000-3232009

    Installation ID: 017906375242781211713315170585097106033896482045154184

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: FJQKD

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 8/3/2011 5:06:07 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000001EFF0

    Event Time Stamp: 7:27:2011 10:50

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GGe3zI+en+qeuoLIhtKdHTpCIbqQkbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP LENOVO CB-01   

      HPET LENOVO CB-01   

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC LENOVO CB-01   

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

     

    Paps K
    Wednesday, August 3, 2011 12:07 PM
    |
  • Question
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    Hi Noel,

     

    Here is the diagonstic report after running CHSDSK and SFC..

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

    Windows Product ID: 00359-OEM-8992687-00249

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Paps K

    The only thing I can think of now is to uninstall SP1 and then reinstall it - you have significant file errors which are unlikely to be resolved any other way.
    If that fails, then really the best solution is probably going to be a recovery to ex-factory conditions.
     
    The alternative is to go to WGA support and get their help.
    WGA Support can be found here.
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 2:20 PM
    |
    Moderator