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This computer is not running genuine windows

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Here is the diagnostic report:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

Windows Product ID: 00359-OEM-8992687-00249

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {4CE142CB-5725-4906-88AB-A1CF22432C85}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.110408-1631

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 102

2007 Microsoft Office system - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-

80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-

80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-

238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{4CE142CB-5725-4906-88AB-

A1CF22432C85}

</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architec

ture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-

8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1808353869-439405823-

3792451666</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20034,3749

</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>23CN18W

W</Version><SMBIOSVersion major="2"

minor="4"/><Date>20090918000000.000000+000</Date></BIOS><HWID>B4D93207018400F

8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Paci

fic Standard Time(GMT-08:00)

</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><

model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01

</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</

Result><Products><Product GUID="{91120000-0031-0000-0000-

0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office

system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applicatio

ns><App Id="15" Version="12" Result="100"/><App Id="16" Version="12"

Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"

Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12"

Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00178-926-800249-02-1033-7600.0000-3232009

Installation ID: 017906375242781211713315170585097106033896482045154184

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: FJQKD

License Status: Licensed

Remaining Windows rearm count: 3

Trusted time: 8/2/2011 4:06:39 AM

Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x0000000000000200

Event Time Stamp: 7:27:2011 10:50

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

HWID Data-->

HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GGe3zI+en

+qeuoLIhtKdHTpCIbqQkbK

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC INSYDE

FACP LENOVO CB-01

HPET LENOVO CB-01

BOOT INSYDE INSYDE

MCFG INSYDE

ASF! INTEL HCG

SLIC LENOVO CB-01

SSDT INTEL SataAhci

SSDT INTEL SataAhci

please help resolve the issue..

Tuesday, August 2, 2011 11:14 AM

Answers

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Sign in to vote
"papk" wrote in message news:f926bff9-5060-4299-88d1-4cd9356dcc59...

Hi Noel,

Here is the diagonstic report after running CHSDSK and SFC..

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

Windows Product ID: 00359-OEM-8992687-00249

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

Paps K

The only thing I can think of now is to uninstall SP1 and then reinstall it - you have significant file errors which are unlikely to be resolved any other way.

If that fails, then really the best solution is probably going to be a recovery to ex-factory conditions.

The alternative is to go to WGA support and get their help.

WGA Support can be found here.
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Thursday, August 4, 2011 8:09 PM
Wednesday, August 3, 2011 2:20 PM

Moderator

All replies

0

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"papk" wrote in message news:bb0c676b-df0a-4b31-97ba-2bcd90a5b87c...

Here is the diagnostic report:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

Windows Product ID: 00359-OEM-8992687-00249

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x0000000000000200

Event Time Stamp: 7:27:2011 10:50

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

please help resolve the issue..

Your problem is caused by the Tampered file highlighted above.

The fact that the file is not listed in the File Scan Data filed as well implies that the problem is probably in a registry reference to the file, rather than the file itself.

The quickest repair is probably a System Restore back to a time the system worked properly - at least as far back as the 27th July.

Try that first, and then attempt Validation at www.microsoft.com/genuine/validate and see if that has helped - then post another MGADiag report so that we can check progress.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Tuesday, August 2, 2011 12:58 PM

Moderator
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Noel, Thanks for the response...

But I'm getting this message for more than a month or two, not sure going back to July 27th would help..Since it is quite far back, not sure when exactly it started, is there any good alternative to fix it..

Regards,

PapK
Paps K

Tuesday, August 2, 2011 1:13 PM
0

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"papk" wrote in message news:32f0a4bc-70b1-423c-9591-cc838b2db704...

Noel, Thanks for the response...

But I'm getting this message for more than a month or two, not sure going back to July 27th would help..Since it is quite far back, not sure when exactly it started, is there any good alternative to fix it..

Regards,

PapK

Paps K

Ah - I was going by the timestamp of the failed validation attempt. I would certainly be hesitant about using System Restore to go back more than a month.

try a CHKDSK, followed by an SFC, as follows.

Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /F
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

run another MGADiag report, and post the results.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Tuesday, August 2, 2011 8:19 PM

Moderator
0

Sign in to vote

Hi Noel,

Here is the diagonstic report after running CHSDSK and SFC..

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

Windows Product ID: 00359-OEM-8992687-00249

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {4CE142CB-5725-4906-88AB-A1CF22432C85}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.110408-1631

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 102

2007 Microsoft Office system - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

File Mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003

File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003

File Mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{4CE142CB-5725-4906-88AB-A1CF22432C85}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1808353869-439405823-3792451666</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20034,3749</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>23CN18WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20090918000000.000000+000</Date></BIOS><HWID>B4D93207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00178-926-800249-02-1033-7600.0000-3232009

Installation ID: 017906375242781211713315170585097106033896482045154184

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: FJQKD

License Status: Licensed

Remaining Windows rearm count: 3

Trusted time: 8/3/2011 5:06:07 AM

Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x000000000001EFF0

Event Time Stamp: 7:27:2011 10:50

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered File: %systemroot%\system32\sppobjs.dll

Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

Tampered File: %systemroot%\system32\sppwinob.dll

Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->

HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GGe3zI+en+qeuoLIhtKdHTpCIbqQkbK

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC INSYDE

FACP LENOVO CB-01

HPET LENOVO CB-01

BOOT INSYDE INSYDE

MCFG INSYDE

ASF! INTEL HCG

SLIC LENOVO CB-01

SSDT INTEL SataAhci

SSDT INTEL SataAhci

Paps K

Wednesday, August 3, 2011 12:07 PM
0

Sign in to vote
"papk" wrote in message news:f926bff9-5060-4299-88d1-4cd9356dcc59...

Hi Noel,

Here is the diagonstic report after running CHSDSK and SFC..

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD

Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=

Windows Product ID: 00359-OEM-8992687-00249

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

Paps K

The only thing I can think of now is to uninstall SP1 and then reinstall it - you have significant file errors which are unlikely to be resolved any other way.

If that fails, then really the best solution is probably going to be a recovery to ex-factory conditions.

The alternative is to go to WGA support and get their help.

WGA Support can be found here.
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Thursday, August 4, 2011 8:09 PM
Wednesday, August 3, 2011 2:20 PM

Moderator

Answered by:

This computer is not running genuine windows

Question

Answers

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