none
sign in issue at learning.microsoft.com. An error occurred while processing your request. Please try again later. RRS feed

  • Question

  • hello

    i was planning to take Microsoft Certification exams. when i click on any "Save to My Learning" link i always the get error.

    for example,

    let says i am on the page https://www.microsoft.com/learning/en-us/exam-70-480.aspx and when i click at "save to my learning" link which is right below the schedule exam button.

    i get redirected to http://learning.microsoft.com/Manager/Default.aspx page. then i click on Sign-in button and i get the following error at https://learning.microsoft.com/Error.aspx

    "An error occurred while processing your request. Please try again later."

    now if i am already logged in then also i get the same same error. i tried all tricks like clearing cookies, sign in and out and everything but the problem wont go away

    could anyone please help me with my problem? i really want to complete my courses.

    Thanks

    --- update!!

    i created a brand new Microsoft account just before 2 minutes and tried to sign in. i still have same issues 

    please help




    • Edited by Shreyas.Patel Tuesday, January 27, 2015 6:58 PM providing update
    Tuesday, January 27, 2015 6:40 PM

Answers

  • Hi,

    I tried your link. I had no issues but that doesn't mean you will not encounter any issues. Try getting to the learning manager via this direct link: http://learning.microsoft.com/Manager/Default.aspx and see if that works. This also has the sign in button on the upper right corner. If you keep having issues let us know!


    Maurice _______________________________________________ (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable. This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Tuesday, January 27, 2015 10:14 PM
  • Hi,

    Update: the link mentioned in my first answer redirects to the old elearning environment. This environment is being depricated. The redirection to the new environment has issues:

    ---------------------------

    Sorry, we are having a service interruption and are unable to complete your transaction. Please try again. If the problem persists, contact support.

    ----------------------------

    the support link = www.microsoft.com/learning/help

    So my guess is that we have to sit this one out!


    Maurice (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable. This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Tuesday, January 27, 2015 10:24 PM
  • Yep, you do need microsoft.com/learning but only to view your mcp credentials and you transcript. So that's important. However for studying you are free to go where you like. I think they did a great job on the Virtual Academy : http://www.microsoftvirtualacademy.com/ I used and use it myself regularly for prepping for exams! Regstration with your live id and all the stuff is free of charge!

    Have a look :-)


    Maurice

    Wednesday, January 28, 2015 10:22 PM

All replies

  • Hi,

    I tried your link. I had no issues but that doesn't mean you will not encounter any issues. Try getting to the learning manager via this direct link: http://learning.microsoft.com/Manager/Default.aspx and see if that works. This also has the sign in button on the upper right corner. If you keep having issues let us know!


    Maurice _______________________________________________ (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable. This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Tuesday, January 27, 2015 10:14 PM
  • Hi,

    Update: the link mentioned in my first answer redirects to the old elearning environment. This environment is being depricated. The redirection to the new environment has issues:

    ---------------------------

    Sorry, we are having a service interruption and are unable to complete your transaction. Please try again. If the problem persists, contact support.

    ----------------------------

    the support link = www.microsoft.com/learning/help

    So my guess is that we have to sit this one out!


    Maurice (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable. This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Tuesday, January 27, 2015 10:24 PM
  • oh, i see

    so let me ask you this, 

    do i really need http://learning.microsoft.com to study my courses else where, view my certification history or to register for an exam etc etc?

    i have not used learning.microsoft.com before so i do not know what i am going to miss if i dont use this site.  

    any thoughts?

    Thanks,


    Tuesday, January 27, 2015 10:33 PM
  • Yep, you do need microsoft.com/learning but only to view your mcp credentials and you transcript. So that's important. However for studying you are free to go where you like. I think they did a great job on the Virtual Academy : http://www.microsoftvirtualacademy.com/ I used and use it myself regularly for prepping for exams! Regstration with your live id and all the stuff is free of charge!

    Have a look :-)


    Maurice

    Wednesday, January 28, 2015 10:22 PM