locked
0xC0000005 (ACCESS_VIOLATION) While Logged on as Administrator RRS feed

  • Question

  • I have recently cleaned, repartitioned and reinstalled a brand new, store bought copy of Windows XP Home Edition on my husband's computer due to a major trojan virus picked up from a website my daughter accessed while doing "homework". Anyway, while loading a popular gaming program that had been on this computer, I came across the error displayed below. I have downloaded and installed all necessary updates (at least that is what Windows Update says) and I STILL do not understand why this program is sending me this error. The ORIGINAL OS for this computer is Windows XP Home Edition and we ran the same program from it as well. I do not see anything wrong with what I am doing as this is the ONLY thing on this computer besides the OS.

     

    My Error...

     

    This application has encountered a critical error:

    ERROR #132 (0x85100084) Fatal Exception
    Program: C:\Program Files\World of Warcraft\WoW.exe
    Exception: 0xC0000005 (ACCESS_VIOLATION) at 001B:0067BF05

     

    My Diags...

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4CY68-KB493-XPWHQ
    Windows Product Key Hash: S7KI3iimSRVTniy5S7DQke2ZxFU=
    Windows Product ID: 76477-008-0268813-21512
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FB93A433-872E-4B32-9F26-CF9285E0C6CA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB93A433-872E-4B32-9F26-CF9285E0C6CA}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XPWHQ</PKey><PID>76477-008-0268813-21512</PID><PIDType>5</PIDType><SID>S-1-5-21-1715567821-839522115-2093294147</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PP163AA-ABA A800N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.11</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>2A363B070184205F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thanks in advance for any help you can give!!!

     

    ~Rachelle

    Saturday, February 2, 2008 4:59 AM

Answers

  • Hello Rachelle,

     

    Unfortunately this error appears to be an issue with WoW, I have found a thread on the WoW forums where other members are having this same issue: http://forums.worldofwarcraft.com/thread.html?topicId=20262745&sid=1.  You may want to consider posting there for the best support or contact WoW directly for technical assistance.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 6:19 PM

All replies

  • Hello Rachelle,

     

    Unfortunately this error appears to be an issue with WoW, I have found a thread on the WoW forums where other members are having this same issue: http://forums.worldofwarcraft.com/thread.html?topicId=20262745&sid=1.  You may want to consider posting there for the best support or contact WoW directly for technical assistance.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 6:19 PM
  •  Matt Prall MS wrote:

    Hello Rachelle,

     

    Unfortunately this error appears to be an issue with WoW, I have found a thread on the WoW forums where other members are having this same issue: http://forums.worldofwarcraft.com/thread.html?topicId=20262745&sid=1.  You may want to consider posting there for the best support or contact WoW directly for technical assistance.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    i have the same problem too..

    WoW's forum doesn't help.

    i've those problem since my processor upgraded.

    i use Core2Duo E6320 and the problem comes

    sigh..

    does anybody could fix this prob??
    Sunday, February 10, 2008 5:23 PM
  • Me too please, Had this problem for a week now.

     

    I installed a new HD with a fresh install.

    All drivers are current

    Direct X is current

    Everything else works fine except WoW

    Saturday, March 8, 2008 7:38 PM
  • Hi,

    I have the same issue with the warcraft game. all the Directx 3d tests also fail when you have this issue.
    i have found the cause of the error... i have always thought it is DirectX... i am changing my mind slowly.
    the access violation means that when the game/graphics card tries to run it tries to access a section of the memory allocated to another piece of hardware, then it is then denied access to that memory.
    the way to sort it out is to:


    run the "msconfig" command
    select selective startup
    uncheck the 1st and the 2nd options
    select the "services" tab
    check the "Hide All the Microsoft Services" box
    then select disable all
    then apply the changes
    then restart the pc
    then try the game... abrakadabra.. it runs...

     

    i think there is more to this... i haven't figured out the rest yet.
    i still need to isolate the specific hardware/software the causes the access violation.
    i also think that the sharing of the IRQs by the graphics card and and the other softwares is the cause.
    i can not assign my graphic card to another IRQ at the moment until then this is the best solution.

     

    (Note: i am not an expert on this so i might not 100% right, but after struggling 2 years with direct3d and warcraft i am becoming and an expert, i even know what IRQs are... :-) )

    Thursday, April 3, 2008 5:23 PM