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    i purchased an acer aspire v3 several months ago. When i wanted to use the microsoft office, i was asked to enter the product key. There is a sticker behind my laptop on which the product key is written. But when i entered the key, i got a message telling that it is invalid. 
    i downloaded themicrosoft genuine advantage diagnostic tool and ran it. When i saw the diagnostic report, there were no problems shown in it... the only thing is that the product key shown in the diagnosis is different from what is written on the sticker at the back of my laptop. Which one is correct? the one written on the sticker is not as its showing that its incorrect. The product key on the diagonis looks correct. But the first 10 letters of the product key are not show in the diagnosis. What do i do now?

    • Edited by sidra1497 Tuesday, May 28, 2013 1:25 PM
    Tuesday, May 28, 2013 1:07 PM

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    the product key on your computer will not work on Office. you must have an Office key. (you will have to purchase Office)

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    COA SLP:This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Tuesday, May 28, 2013 1:32 PM
    Answerer
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    So these product keys you are talking about are for windows...but i want to activate microsoft office. What to do for that?
    i found a product key in the diagnosis. the windows product key shown in this diagnosis is the one which needs to be entered right?
    Pls explain this to me clearly. What should i do to activate microsoft office 2010? its there but its asking the product key :/

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W88WR-K7287-2H4CP
    Windows Product Key Hash: pOXUdBrlxIswE4r4+FmG5+RnHiw=
    Windows Product ID: 00346-OEM-8992752-50004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {E72DE427-50E0-4ED6-B656-438122935AAB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E72DE427-50E0-4ED6-B656-438122935AAB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2H4CP</PKey><PID>00346-OEM-8992752-50004</PID><PIDType>2</PIDType><SID>S-1-5-21-347434719-2056043674-3260591659</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire V3-571</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.07</Version><SMBIOSVersion major="2" minor="7"/><Date>20120511000000.000000+000</Date></BIOS><HWID>D2E13607018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550004-02-1033-7601.0000-0962012
    Installation ID: 014951725896610905817922589564411686350572948923566371
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2H4CP
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 28-05-2013 18:42:32

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEA6GF45K5JbpQ8uGgy/KJ0MLh1jAiET5Zj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      UEFI ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      ASPT ACRSYS ACRPRDCT
      FPDT ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT

    Tuesday, May 28, 2013 2:01 PM
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    What should i do to activate microsoft office 2010?

    you will have to purchase it. many manufacturers include a free trial of office. to continue using it you have to purchase it. Office is not included with windows. it is a separate product. when you purchase it you will get an Office key.

    Tuesday, May 28, 2013 2:15 PM
    Answerer
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    ---> Find your Office 2010 product key

    Carey Frisch

    Tuesday, May 28, 2013 4:40 PM
    Moderator