Answered by:
I cant get office 2007 to validate in firefox after system restore

Question
-
I had to restore my computer and when it finished it said my windows 7 and office 2007 were not validated. I went and validated windows 7 with no problem. But office 2007 will not validate. It says i have to download and run "OgaPluginInstaller.exe" I did this and followed the rest of instructions to no avail. This is a copy of what comes up when I press the continue button.
Validation Status: Action Required
The validation process cannot continue because your web browser is not configured to run the script required by the validation process. To extend the functionality of a Mozilla-based Web browser, you can download the required plug-in and continue with the validation
The following will help you fix this problem and continue with validation.
- In the OgaPluginInstaller.exe pop up window, select Save File.
- Open the .exe and follow the steps to install the plug-in.
- Once the plug-in is installed, click the Refresh button below to verify that the plug-in loaded correctly.
(underlined below is the answer to the refresh button)
Office Genuine Advantage Plug-in loaded correctly.
- If the message shows that the plug-in loaded correctly, then click the Continue button below to resume the validation process.
- If the message does not show that the plug-in is loaded correctly, you have two options. You may click on the Continue to learn why the plug-in failed to install. Otherwise, you may click the Validate Now button below to launch the alternate validation process (optimized for browsers unable to run the original validation script).
I pressed continue but it says the plug in is not installed and as you can see it is. Ive also tried the validate now in different ways. Ive uninstalled it and started again but the same answer keeps coming up. Ive restarted computer and it made no difference.
I just cant get it to verify.
I have copied MGA diagnosis below.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JMHGT-2HQK9-JFGT8
Windows Product Key Hash: UdejVGKdZtvteqrzIWipGjyae+E=
Windows Product ID: 00359-112-1765171-85026
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {0689A039-CBCF-4D78-AED1-BAAF4295F74A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0689A039-CBCF-4D78-AED1-BAAF4295F74A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFGT8</PKey><PID>00359-112-1765171-85026</PID><PIDType>5</PIDType><SID>S-1-5-21-349933005-327731404-3650816438</SID><SYSTEM><Manufacturer>MEDION</Manufacturer><Model>WAM2040</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R01-B0F </Version><SMBIOSVersion major="2" minor="4"/><Date>20070319000000.000000+000</Date></BIOS><HWID>1EB83607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BB383A34DD51F75</Val><Hash>bZh4EL+RX+YiG6CPVt+acYRoZHM=</Hash><Pid>81599-954-2154934-65990</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-176517-00-1033-7600.0000-1002010
Installation ID: 005833849420374595262115543670839885146344640150087061
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: JFGT8
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 02/10/2010 21:10:42
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:2:2010 19:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAIABQABAAEAAQABAAAAAgABAAEAJJTK0wlq5j6aznTwWsuiLkgkwHUGm+D6lureFsMG+vw=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP NVIDIA MCP51M
HPET PTLTD HPETTBL
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
SLIC MEDION MEDIONAG
SSDT PTLTD POWERNOW
Please I need to get this sorted as soon as possible as I use office for my work as well as home. Sue.Saturday, October 2, 2010 9:18 PM
Answers
-
Hello sueelm,
Please go to http://www.microsoft.com/genuine/diag/default.aspx? and run the online validation diagnostic, and let us know if it found any problems and what, if anything, it wanted you to do to try to fix.
What happens if you visit the Validation Page and try to Validate while using Internet Explorer?
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Monday, October 11, 2010 10:44 PM
Monday, October 4, 2010 1:34 PM
All replies
-
Hello sueelm,
Please go to http://www.microsoft.com/genuine/diag/default.aspx? and run the online validation diagnostic, and let us know if it found any problems and what, if anything, it wanted you to do to try to fix.
What happens if you visit the Validation Page and try to Validate while using Internet Explorer?
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Monday, October 11, 2010 10:44 PM
Monday, October 4, 2010 1:34 PM -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSMonday, October 11, 2010 10:41 PM