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Duplicate Detection not working on create in MS CRM 2011

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Duplicate Detection not working on create in MS CRM 2011. It is working fine in the Accounts.

It is working fine when updating contacts. I have already tried re-starting the server, but to no use.

I have checked that the CRM Async service is working.

Any ideas are appreciated.

Regards,

Srini

Wednesday, June 11, 2014 9:53 AM

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Hi,

On which entity? Is there any rules for your entity? Is it published?
Persian Dynamics CRM Community | انجمن متخصصان فارسی زبان

Wednesday, June 11, 2014 12:27 PM

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It is not working on the Contacts entity.

A rule that is published to check for Full Name of contact (Exact Match).

Please note that the same rule is working while updating the contact.

Eg. I change the name from X test to x test and shows all the other duplicates created for testing.

Regards,

Srini
- Edited by Srinivas Naidu R Thursday, June 12, 2014 2:44 PM
Thursday, June 12, 2014 2:41 PM