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'Completing' emails and working with queue's RRS feed

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    Hello,

    The company I work for has just started to use Dynamics and I wondered whether there was any way to actually mark an email as complete (similar to a task or other activity).

    The 'issue' I have is that all we seem to do is remove the email from the queue, but as this can still be located there's no real indicator (that I can locate) showing that the email has been dealt with.

    Any ideas? If there is no complete indicator how do you best deal with this scenario?

    Thanks

    Wednesday, May 15, 2013 9:15 AM

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    E-Mails are always completed. Cause the moment you are receiving or you are sending you don´t have a status like on other activity entities.

    If you work with queues you work with queue items. Actually this is a new record linked to your original email. So you have your E-Mails and you have E-Mail Queue items. Hope this helps 

    Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist, MVP für Microsoft Dynamics CRM

    Wednesday, May 15, 2013 9:19 AM

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    E-Mails are always completed. Cause the moment you are receiving or you are sending you don´t have a status like on other activity entities.

    If you work with queues you work with queue items. Actually this is a new record linked to your original email. So you have your E-Mails and you have E-Mail Queue items. Hope this helps 

    Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist, MVP für Microsoft Dynamics CRM

    Wednesday, May 15, 2013 9:19 AM
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    Hello,

    In this condition use the "Sent" and "Received" status and status reason. Because in these states the entity is read only.


    My Weblog | My Website

    Wednesday, May 15, 2013 9:21 AM
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